[武汉]雅培贸易（上海）有限公司

职位：Technical Service Specialist / 技术服务专员– IT（武汉）
发布时间：2017-12-09
工作地点：武汉
信息来源：前程无忧(51JOB)
职位类型：全职
职位描述
职能类别:大学/大专应届毕业生
Major Responsibilities:
-Delight our customers by providing support including installation, Preventive Maintenance, Technical Service Bulletins and repair by documenting, following-up, and closing calls as per Abbott Diagnostics quality system
-Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs
-Partner with national IT team to work on presale related communication about LIS, IT frame work/ structure design, IT preparation for installation and other related tasks.
-Workflow IT utility testing / trouble shooting and problem solving.
-Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts
-Champion utilization of remote support tools to proactively improve instrument up time
-Timely consolidate and collect feedback base on customer opinions on IT related products enhancement.
-Responsible for NPS improvement on IT related products.
-Proactively improve expertise through continuous learning and certifications
Requirement:
-Bachelor’s degree or equivalent relevant experience required.
-Bachelors/Engineering Degree in Informatics /Electrical/Mechanical or Medical Technology is preferred.
-Familiar with core Lab operation process.
-Experiences in LIS (HIS) company / commercial Lab/ hospital informatics department would be preferred
-Practical experience of interfacing with customers preferred.
-Basic English skills are preferred (written and oral). Proficiency in local language required.
-Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional, forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.

公司简要介绍：
公司名称:雅培贸易（上海）有限公司
公司类型:外资（欧美）
公司介绍:关于雅培
-雅培，全球知名医疗保健公司，致力于帮助人们获得健康，拥有更美好的生活。近130年来，我们不断创新，探索改善健康的解决方案——从营养品，诊断，医疗器械，到药品——涵盖生命的每一个阶段，为人生创造更多可能。
-雅培中国自1988年在中国开展业务，现在拥有10个办事处、2家工厂和2个研发中心，超过4,000名员工在营养品、诊断、医疗器械和药品领域，竭尽全力守护中国不同年龄阶段的人们的健康。
-雅培在中国经营至今，已经完全融入中国的社会和发展。从2012到2017，雅培中国连续6年获得由杰出雇主调研机构颁发的“中国杰出雇主”认证。

关于雅培诊断
-雅培诊断在100多个国家有22,000多个机构客户，是体外诊断领域的全球领导者，面向医院、参考实验室、血库、诊疗室提供各种创新的仪器系统和检测方法。采用雅培诊断的产品，客户可以实现自动化检验，方便快捷，经济高效，灵活机动。中国的医疗保健专业人士使用雅培的创新诊断仪器系统和检测方法，进行疾病的早期发现、诊断和治疗检测。
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