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[上海]必维申美商品检测（上海）有限公司
职位：项目协调员-纺织品服务部
发布时间：2018-02-09
工作地点：上海
信息来源：前程无忧(51JOB)
职位类型：全职
职位描述
职能类别:客服专员/助理
? Assistant to query answer to clients, including retailers, vendors and factories. Both non-technical and basic technical questions.
? Instruct clients how to apply for testing, fill in the form, prepare the related document and sufficient sample, make special note etc.
? Assistant to evaluate the capability of the lab according to TRF as well as evaluate TAT required.
? Respect and apply the test assignment correctly according to requirements of the client. Evaluate if the received sample complies with the test requirement/scope.
? Sample in problem follow up, and reach submitter to clarify if any problem.
? Follow up Quotation, understand the need of clients, and ensure quotation to be sent out in time and follow up query answer.
? Cooperate with labs/report team to ensure report TAT, to ensure catch up client’s schedule.
? Assistant to review the draft report to ensure the accuracy, send official reports to clients or posting to website.
? Cooperate with labs or technical teams to give client professional advice on testing explanation or improvement.
? Support invoice team to make sure exact invoice sending/delivery or posting to website.
? Familiar with PAID, protocol of related programs and take charge of implementation correctness.
? Cooperate with labs to arrange sample return per request or PAID.
? Good use BVLAB to run summary for self-check and job status control.
? Assistant on summary preparation per client requirement.
? Support BD team on discount discussing or payment push.
? Be sensitive to potential risk, point it out before occur.
? Other job assigned by N+1.
? Provide feedback to N+1 timely in regard to processes and recommendations for improvements.
? Awareness of HSE policy.
? Comply at all times with all applicable legal requirements, BV Group HSE Policies and procedures, client’s HSE procedures and practices.
? Maintain personal work areas tidy and hazard free and report any deviation/fault/hazard immediately to the location manager/line manager/supervisor.
? Report immediately any newly identified hazard and participate in devising suitable operational control to eliminate/minimize the pertinent risk.
? Report immediately any HSE incident and cooperate in investigation.
公司简要介绍：
公司名称:必维申美商品检测（上海）有限公司
公司类型:外资（欧美）
公司介绍:必维国际检验集团成立于1828年，是测试、检验和认证服务的全球领导者。必维通过提供全球领先的服务来帮助客户应对在质量、健康、安全、环保和社会责任方面不断增加的挑战。
2014 年营业额: 41.7亿欧元 66,500 名员工, 14000 个办公室和实验室, 遍布140 个国家, 400000 客户八大业务均居全球领先地位,获得900 多个专业资质和国家认可资质, 必维国际检验集团是泛欧证券交易所（巴黎）的一家上市公司（股票代码：BVI）
Created in 1828, Bureau Veritas is a global leader in Testing, Inspection and Certification (TIC), delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility.