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[广州]必维申美商品检测（上海）有限公司
职位：'项目管理专员-广州
发布时间：2018-02-13
工作地点：广州
信息来源：前程无忧(51JOB)
职位类型：全职
职位描述
职能类别:客服专员/助理
Main Responsibilities: 主要工作职责：
Collaborating with BD/program manager in establishing client's procedures; Coordinate activities between clients, selling office and operating offices.
Accurately interpret client's procedures into related operational documents so line staffs can understand and execute with minimum discrepancy.
Regular review and maintain the updated working documents related to clients
Prepare client activity report summary timely per client's request
As a lead role in monitoring all OO/ lines are delivering a consistent service level to the customer, and able to voice out when seeing service deviations
Secondary Responsibilities: 次要职责：
Initiate customer complaint procedure when needed
Attend client meeting if needed
Suggest improvements on client's or internal procedure for continuous improvement
Can sense potential problems that may lead to customer's dissatisfaction or BV internal processes difficulties
Key Requirements 关键要求：
University graduated with 2 years or above working experience preferably in CSR(Corporate-Social-Responsibility), customer service sector.
Demonstrated ability to work with customers, determines their requirements, define and assist in solving problems, and generally ensure their total satisfaction with BV CPS.
Possess strong interpersonal communication skill and being self-motivated
Knowledgeable in BV CPS operations (CSR), procedures and capabilities.
Ability to work under pressure and being team-spirit
Must be fluent in English both writing and speaking
公司简要介绍：
公司名称:必维申美商品检测（上海）有限公司
公司类型:外资（欧美）
公司介绍:必维国际检验集团成立于1828年，是测试、检验和认证服务的全球领导者。必维通过提供全球领先的服务来帮助客户应对在质量、健康、安全、环保和社会责任方面不断增加的挑战。
2014 年营业额: 41.7亿欧元 66,500 名员工, 14000 个办公室和实验室, 遍布140 个国家, 400000 客户八大业务均居全球领先地位,获得900 多个专业资质和国家认可资质, 必维国际检验集团是泛欧证券交易所（巴黎）的一家上市公司（股票代码：BVI）
Created in 1828, Bureau Veritas is a global leader in Testing, Inspection and Certification (TIC), delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility.