[广州]雷克软件系统（深圳）有限公司

职位：客服专员
发布时间：2018-07-13
工作地点：广州
信息来源：前程无忧(51JOB)
职位类型：全职
职位描述
职能类别:客服专员/助理
熟悉公司产品能独立处理问题；

熟悉邮件送达技能，基本的大数据市场营销技能；

协助主管处理客户各种诉求；

通过邮件服务及根据客户要求完成项目 ，令客户满意；

当系统需要维护、升级、发布时及时联系客户让其知道；

监督项目进度并向主管汇报；

创建客户资料，定期更新相关文件；

与系统维护同事进行系统测试，并反馈给系统维护同事，提高系统性能。

DUTIES & ESSENTIAL JOB FUNCTIONS

Familiar with all our products and can work independently to deal with support cases.

Familiar with deliverability knowledge, basic email/digital marketing knowledge.

Be involved of different kinds of complaints and assist supervisor to handle it.

In charge of customer satisfaction, by sending out surveys and customer care program.

In charge of communicating with clients when we have schedule maintenance/upgrade/release.

Be responsible to monitor the status of the case handling, and review to see if there’s any improvements, escalate to supervisors.

Create customer profiles, and internal knowledge base. Regularly update FAQ and other related documents.

Work with product team on product testing, giving feedback to product team to improve product quantity.

REQUIRED

Good at communication skills, including writing and oral presentation skills.

An ability to provide accurate solutions to customers.

Project management skills and negotiation skills to well handle daily jobs, CS case, complaints, ect.

Need to have business sense and foresights on email/digital marketing.

An ability to summarize and assist supervisors to deal with complaints.

Being confidence, patience, politeness, can work under pressure.

Positive and innovative thinking DNA.

Language: native speaker of Cantonese and Mandarin, and high proficiency in both written and spoken English.
公司简要介绍：
公司名称:雷克软件系统（深圳）有限公司
公司类型:外资（非欧美）
公司规模:50-150人
公司介绍:雷克概况
2000年，雷克软件系统（深圳）有限公司正式创立于香港。一直以来，雷克专注于个性化电子市场推广软件(personalized emarketing software)和电子客户关系管理软件(ecrm software)的研究和发展，现为香港no.1、亚洲领先的邮件及数据库营销方案供应商。
目前，雷克在广州、上海都设立分公司。各分公司与香港总部相互配合，不断提升产品开发、客户服务品质。

雷克成就
雷克的邮件营销解决方案正在有效地帮助超过300家以上高端客户提升他们的数据库营销效果。
雷克的邮件营销系统正服务于这个世界上的很多顶尖品牌，比如pccw, 携程，星巴克，屈臣氏，谷歌等。
雷克同时与一些***的电子营销代理商合作，为他们的客户提供可靠的邮件营销系统平台。

人才是我们公司最重要的资产。我们团结一致并尊重不同的文化，在充满活力和挑战的环境下高效地沟通和工作。

with over 15 years of strong background in email marketing, radica concentrating on the research and development of personalized emarketing software and ecrm software all the time,now is hk no.1 and asia’s leading email marketing solution supplier.radica is evolving with time to ensure we continue to take the lead. we are expanding our solutions to e-database marketing to help you effectively acquire and grow your customer base at a lower cost.

at present,radica has opened severed branches establishment at shenzhen,guangzhou,shanghai and we also have agent cooperate with the headquarter in hongkong to improve the product development and customer service quality.

radica empowers some of the most popular brands’ email marketing such as the lvmh group, hong kong trade development council, pccw, ctrip,starbuck watsons, google. we work with the top digital marketing agencies to provide their clients a reliable email platform at the backend.

people is our most important asset. we united together, respect difference, communicate and work effectively in an energetic and challenging environment.


radica culture公司文化、理念及氛围:
innovation (创意)
growth (成长)
goal-oriented (目标为本)
autonomy (自主)
respect (尊重)
optimistic (乐观)

福利待遇：
1、福 利：
（1）五险一金：按照国家规定给员工购买住房公积金、养老保险、医疗保险、失业保险、工伤保险、生育保险等；
（2）补 贴： 通信津贴；
（3）年度奖金：根据公司的盈利状况，业绩达标将给员工发放奖金；
（4）娱乐休闲：多种多样的员工活动、办公室零食提供、办公室图书馆；
（5）过节礼品：如春节、端午节、中秋节等；

2、作息和假期：
（1）工 作 日：做五休二，即双休：
（2）正式转正员工，享有每年10天的带薪年假、每月2天的带薪病假、生日假期。
（3）按照国家法定节假日进行放假，特殊假期（如婚假、产假、慰唁假等）也根据国家规定进行

3、培 训：
（1）新员工入职培训、业务培训；
（2）公司开展培训课，包括部门必修课、员工也可以根据自己的喜好学习选修课；
（3）公司提供外派培训的学习机会；

4、职业发展：
   个别出色员工根据工作表现及成果，每年至少提供一次调整薪酬和升职机会。

欢迎浏览本公司网站：ww***com[点击查看]