[上海]埃地沃兹贸易（上海）有限公司

职位：技术支持工程师
发布时间：2019-04-10
工作地点：上海
信息来源：前程无忧(51JOB)
职位类型：全职
职位描述
职能类别:技术支持/维护工程师 职能类别:售前/售后技术支持工程师

Responsibilities:

1. Diagnose and resolve product technical issues reported within customer and internal situations - escalating problems where necessary to more experienced staff, including communicating as necessary outside the team.

2. Provide support to Customers, Product Companies, Customer Centres, suppliers and Business Units to improve performance or resolve technical, quality or safety issues. Identify and escalate issues discovered on products which may require adjusting and/or modifying to existing designs to the relevant departments.

3. Plan and control personal work to ensure technical issues are resolved to time and budget, and support the detailed planning of activities as required to achieve the required results.

4. Document all work to standards, producing documentation on novel systems and test reports as necessary and publishing them on internal systems so that they can be retrieved by other interested parties when required and published outside of Vacuum Solutions if required.

5. Carry out testing in house and on site according to requirements with regards to resolving problems as they arise. Document and provide intended test data results to relevant departments.

6. Undertake basic analysis of product software data logs to derive conclusions and recommendations or further actions or necessary subsequent investigations.

7. Contribute within the team and organization any improvement of procedures and practices identified so that the effectiveness and efficiency of the product, procedure or practice are generally improved.

8. Work in a safe and effective manner in compliance with the Company's Health and Safety policy and ensure that the requirements under Section 2 of the Health and Safety at Work Act are met at all times.

Requirements:

1. Degree in mechanical engineering or relevant subject.

2. 0-2 years in mechanical engineering / manufacturing environment with exposure to product development and/or product support activities. Previous experience of vacuum beneficial but not essential.

3. Allocated work performed to time and quality standards, without supervision. Visits customers/suppliers and completes own work or delivers straightforward presentations under supervision.

4. Oral and written English required.

5. Acquires and applies specialist knowledge in practical situations.

6. Identifies the causes of problems and proposes and implements suitable and effective solutions.

7. Self-confident in knowledge, but understands own knowledge limits and when to seek guidance.

8. Growing business awareness and full contribution to improving techniques at the detail level.

9. Frequent business travel required.

公司简要介绍：
公司名称:埃地沃兹贸易（上海）有限公司
公司类型:外资（欧美）
公司规模:150-500人
公司介绍:埃地沃兹贸易（上海）有限公司于2014年加入阿特拉斯科普柯集团。

Edwards 总部位于英国，在真空行业已有近百年经验，主要经营真空泵及尾气处理系统的设计、研发、加工、测试，销售并提供售后服务、技术支持等，是全球真空和半导体产业的主要设备供应商之一，同时还为平板显示器、太阳能、化学、制药、冶金、分析仪器等Hi-tech 行业的制造以及研发提供服务。

Edwards 在20世纪90年代早期进入中国，在上海设立总部，并在上海，北京，西安，东莞等地建有服务中心。公司注册地上海外高桥保税区外高桥富特北路23号，注册资本1060万美金，占地总面积达5000平方米，另有办公室位于上海张江高科技园区龙东大道3000号，拥有200多名员工，致力于中国各行业快速增长的真空和尾气处理需求。


公司致力于为任何合格的人员提供平等的录用机会，排除种族、肤色、宗教、性别、出生地、国籍、年龄、婚姻状况、老职员、与工作无关的残疾或性取向等等因素。同时，我们承诺遵守未成年人保护法，避免使用童工。