[上海]上海华程西南国际旅行社有限公司

职位：携程越南语旅游咨询顾问
发布时间：2020-05-15
工作地点：上海
信息来源：上海外国语大学
职位类型：全职
职位描述
上海华程西南国际旅行社有限公司
发布时间:2020-05-15 09:45:18
相关信息:
专业要求:★翻译学,中东研究,中国学,中外政治制度,区域国别研究,印地语,国际公共管理,国际关系,国际政治,外交学,外国语言学及应用语言学,工商管理,政治学与行政学,翻译,翻译（国际公务员培养方向）,英语,英语语言文学,语言战略与语言政策学,阿拉伯语语言文学
学历要求:硕士,本科,博士
学校院系:英语学院,国际工商管理学院,国际金融贸易学院,新闻传播学院,国际教育学院,东方语学院,俄罗斯东欧中亚学院,国际关系与公共事务学院,国际文化交流学院,语言研究院,高级翻译学院
工作地点:上海市 上海市 长宁区
简历投递邮箱:ibuservicehrpublic@
19945705073 招聘职位:携程越南语旅游咨询顾问
职位类别:其他人员
月薪:10000
需求人数:1
性别要求:不限
实习期:5个月
有效期:2020-05-31
职位描述:
请将简历发送至指定邮箱：ibuservicehrpublic@

Role Overview

We are seeking to build a series of high-performing teams of Customer Service Representatives to join us on our journey of growth and expansion into the Vietnamese market.

You will be passionate about travel, you build rapport quickly and you have a customer-centric view of the world. These aspects will come through in all your interactions with our customers, whether on the phone, by email or by chat.

In return we offer you a great work environment, a good benefits package and an intensive training programme to help you hit the ground running.

The standard working pattern would be 40 hours per week, over 5 days with 2 days off each week. We will happily discuss the different shift patterns available during our selection process.

Core Responsibilities

? Serve clients in English for inquiries on different Ctrip products (flights, hotels and trains) and questions on their bookings;

? Solve the problems for clients via Call, Chat and Email;

? Handle clients problems with empathy and patience in a goal-driven environment;

? Work as part of a high-performing team, supporting and helping colleagues when required;

? Attend regular team updates;

? Keep up-to-date with latest promotions and initiatives;

? Read, understand and follow the Company Policies and Procedures;

? Assist in ad hoc assigned projects.

Key Qualifications and Experience

Essential

? College graduated or above, or significant relevant similar experience;

? Strong communication skills in Vietnamese , both verbal and written; fluent in English;

? Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills;

? Proficient typing abilities with a better than average English -typing speed;

? Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;

? Ability to listen and build rapport quickly;

? Enthusiastic yet conscientious and diligent approach to work;

? Completer-finisher with a good attention to detail.

Desirable

? Ability to touch-type;

? Passionate about travel

Employee benefits

? Variable training courses;

? Paid annual leave;

? Attendance meal allowance;

? Annual on-target bonus.