[广州]广州君誉酒店投资有限公司天河希尔顿酒店

职位：2020招聘
发布时间：2020-07-29
工作地点：广州
信息来源：华南师范大学
职位类型：全职
职位描述
广州君誉酒店投资有限公司天河希尔顿酒店招聘简章
2020年7月29日

一、公司简介：

广州天河希尔顿酒店毗邻广州火车东站，坐落于天河中央商务区，拥有498间宽敞舒适的豪华客房、逾2000平方米的现代化会议及宴会设施、 6个餐厅及酒吧，以及希尔顿在中国区首次推出的eforea 品牌水疗。酒店时尚优雅，尽显尊贵！ 我们着力打造由酒店精英组成的杰出团队，诚邀您的加入！ 加入天河希尔顿酒店，您将会享有： 具有竞争力的薪酬 免费工作餐 员工公寓： 免费穿梭巴士（酒店-宿舍） 齐全的家用电器-空调、冰箱、洗衣机等 免费WIFI 全面的社会保险福利 ,五险一金 丰富多彩的员工活动 最具吸引力的集团内部员工价。

二、岗位介绍

（一）培训主任/培训主管（1名）

3k~4.5k/广州/大专及以上

需求专业：

不限

岗位职责:

Update training notice board with all information on “what is happening in and outside hotel” and training information.更新培训告示栏上所有关于饭店内部及外部的新消息和培训信息

Assist Training Manager to make sure all the Hilton compulsive training will be conduct in line with Hilton policy.协助培训经理以确保集团培训课程的按时开展。

Implement training function and conduct training programs which are certified by Training Manager.经培训经理认可，主持部分培训课程。

Manage team member training and development through using the Hilton Human Resources Management System.运用希尔顿人力资源管理体系管理员工培训及发展。

Assists in the compilation and editing of the hotel’s employee magazine, WeChat official account or e-newsletters.协助编辑出版酒店员工杂志、微信公众号或期刊

Ad hoc assignment from the hotel management.完成酒店管理层交代的其他任务。

岗位要求:

1、大专及以上学历，男女不限；

（二）前台接待员（3名）

3k~4.5k/广州/大专及以上

需求专业：

不限

岗位职责：

Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Honours and Frequent Flyer Number enquired about, and method of payment secured.登记客人，确保客人信息完整填写并确认，按照希尔顿荣誉会员和飞行里程会员的要求服务和发展会员，同时确认付款方式。

Ensuring that guests are escorted to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner.将客人送至客房，介绍客房布局，确保行李及时递送等。

Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动，及时有效的处理顾客的不满，适当的时候告知宾客服务经理。回访客人，确保客人对解决方法满意。

Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon

for each reservation.维护顾客档案和信息，确保有效的预定。

Ensures that VIP guests are treated personally and recognized as an individual.确保VIP客人个性化的服务。

Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received. 确保为会员顾客提供优质专业的服务，发展客人加入会员。

Ensures a prompt and efficient departure, by settling guests accounts as per billing and reservation

instructions and ensuring that all guests folios are correct.高效率的办理离店，确保客人帐单准确。

Inputs information in to Fidelio regarding guests, ensuring accuracy and that all details are

completed and that the information can be clearly understood by other team members.将准确完整的信息录入酒店管理系统，以便大家分享。

Applies Hilton Brand Standards in each and every action, acting as a role model and example

of how the standards should be carried out in a practical setting.遵循希尔顿品牌标准。

Ad hoc assignment from the hotel management.完成酒店管理层交代的其他任务。

岗位要求：

1、大专及以上学历，男女不限；

（三）餐饮服务员（若干）

3k~3.5k/广州/大专及以上

需求专业：

不限

岗位职责：

Chinese/ADD restaurant attendant中西餐厅服务员、Lobby Lounge attendant大堂吧服务员

Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.

熟悉掌握菜单并可以自如地向客人做以介绍。

Undertake steps/process to ensure that all areas of the restaurant are set to the standards required for lunch and dinner. This includes setting tables, setting having all equipment ready for service and ensuring you have been briefed by your supervisor for the shifts activities.

遵守工作程序，确保餐厅根据中、晚餐以及客人的要求正确摆台，包括摆台准备工作，各种服务设备准备就绪。以及自己已经被当班主管做好关于本次活动细节通知。

By ensuring everything is clean and tidy, ready for guests to enter the restaurant.保证各种设备设施的清洁，随时可以对客服务。

By assisting bartenders & kitchen staff where required and carry out any duties requested by the Supervisor/Manager.按照主管或经理的要求，协助饮料服务员及厨房员工。

By completing operation checklist on preparing the restaurant for service.根据餐厅标准的要求，完成餐厅对客服务的准备工作。

To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel.

能够积极的向客人及供应商推荐酒店的服务及设施。

To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.在工作过程中能够做好本职工作，保证自己及他人的安全。

Give guest service the highest priority.将服务客人放在首位。

Display professional behavior at all times.在工作过程中始终体现职业素质。

Ad hoc assignment from the hotel management.完成酒店管理层交代的其他任务。

岗位要求：

1、大专及以上学历，男女不限；

三、福利待遇：

1、年带薪假期，岗位晋升，岗前培训，集团内部员工价福利

2、员工出游

四、联系方式：

联 系 人：黄小姐

联系电话：020-66839999

联系邮箱：chris.huang@

联系地址：广州市天河区林和西横路215号