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[北京上海]壳牌

职位:2021校园招聘
发布时间:2020-10-09
工作地点:上海 北京
信息来源:壳牌
职位类型:全职
职位描述
职位信息及网申地址:ww***.cn[点击查看]

企业介绍:

"壳牌"一词出现于 1891 年,当时是 Marcus Samuel and Company 向远东地区运输的煤油的商标。这家伦敦小企业最初主要从事古玩、古董和东方贝壳业务。这些商品在当时是如此受欢迎(尤其是在维多利亚时代,被用于装饰首饰盒),以至于它们不久就成为了公司与远东地区开展盈利颇丰的进出口贸易的基础。

这一词语于 1897 年被提升至企业状态,当时 Samuel 成立了壳牌运输和贸易公司。1901 年出现的第一个标志是河蚌壳,到了 1904 年,为了从视觉上呈现公司和品牌名称,推出了扇贝或称贝壳标志。

荷兰皇家石油公司和壳牌运输和贸易公司于 1907 年合并时,后者的品牌名称和标志(壳牌和贝壳)成为新成立的荷兰皇家壳牌集团 (Royal Dutch Shell Group) 的简明名称和标志。此后一直保持至今。

为顺应平面设计的趋势,近年来壳牌标志的形式在逐步发生变化。目前的标志是 1971 年推出的。30 年过去了,它经受了时间的考验,无愧于世界上认可度最高的标志之一。

2020校园招聘职位:

Convenience Retail, Lubricants and Alliance Director

Beijing, China

技能储备组: Commercial and Retail

已更新: 28-Sep-2020

参考 ID: 134765BR

Where you fit in

Shell Retail is the world s number one mobility retailer. We re proud to serve 30 million customers a day, processing 11 billion transactions a year across 44, 000 stations in more than 75 countries.

Our retail sites not only have to provide customers with the best fuels, but also to cater for customers increasing demands for convenience shopping and quality food on the go.

What s the role?

The Convenience Retail, Lubricants and Alliance Director is responsible for establishing the vision, strategy, key marketing tactics in support of the business sales and profitability target achievement. The role involves the responsibility for Category Management, Supply Chain, Space Planning, Alliances and Shop Formats and managing the trade-offs and interrelationships between these different functions.

Key to this role is the experience in retailing category management planning and implementation principles thus allowing fact-based decision-making regarding product mix, pricing, merchandising and promotions to support delivery in a competitive market environment.

An important aspect of this role is the development of the Alliance Strategy with our partners such as Quick Service Restaurant(QSR). Our retail business is focused on developing the offer to satisfy key shopping missions and the development of our loyalty proposition to ensure long term sustainable growth.

This position has responsibility for managing a large team and will include leading, supporting and developing these people to drive strong performance and their growth into future positions.

Digital Excellence Manager

Beijing, China

技能储备组: Commercial and Retail

已更新: 28-Sep-2020

参考 ID: 147135BR

What's the role?

The Digital Excellence Manager will lead to build the centralized digital operation and service capability so as to support and help JV/WOFE to operate digital marketing platform (loyalty, payment, digital interaction, data analytics etc.) with higher efficiency and drive greater business yields. Develop sustainable commercialization plan for such service and establish the right SLA. Drive cross-function and cross-LE optimization and best practice sharing and normalization.

Some of the key accountabilities and responsibilities of this role are:

Define and design the service scope and responsibilities of Digital Excellence Team leveraging external best practice

Define and design the staffing/resourcing roadmap of the Digital Excellence function

Develop commercialization plan and roadmap of the Digital Excellence Service on the base of current digital platform commercialization

Establish key measuring framework of success and value of Digital Excellence function and team, define team members R&R

Establish SOP and SLA of Digital Excellence function, including service provision, process optimization and handling new request.

Identify and analyze key business processes and stakeholders responsibilities of digital operation & marketing, and provide

Design training program or course to onboard key roles and also support frontline capability development

Drive product and platform iteration and upgrade for higher efficiency and bigger value

Other work assigned by Marketing and Digital & Loyalty Team

Customer Ops. Specialist - Deal Mgmt

Shanghai - The Hub, China

技能储备组: Commercial and Retail

已更新: 23-Sep-2020

参考 ID: 144699BR

The Customer Ops Specialist sits within the Deal Management Journey forming a critical part of the Customer Fulfilment Cycle. The job supports delivery of a Customer Value Proposition that sets Shell apart from its competitors. The COS Deal Management supports Account Managers in on-boarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life-cycle. The COS Deal Management supports pricing and the contract set up, amendment and management process. This role makes sure Customers find it easy to do business with Shell by providing a best-in-market Customer experience. This role supports Global Commercial lubricant B2B & OEM and may focus on some or all of the accountabilities below, depending on operational requirements. These activities cover all Customer levels including Key Accounts and Platinum Customers.

Some of the key accountabilities and responsibilities of this role are:

Contract Management:

Provide support in pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Play Book

Execute contract legal and fiscal requirements, working with local legal focals

Follow-up directly with customers on missing contract documentation

Ensure contracts are signed and stored in line with local country requirements

Review contract performance as part of SCM process

Archive contract documentation and termination of customer contracts

upport preparing for tender bids

Trouble Shooting:

Provide One Team support for Sales in owning and resolving all Deal Making issue resolution. Work to uncover issue root cause of issues and implement sustainable fixes after obtaining approval from Operating Unit

Act as resolution owner of Customer complaints. Feedback outcomes to COS Order to Cash colleagues who will communicate with customers

Master Data Set Up & Amend:

Maintain Sales Hierarchy, contract registers and banding adherence

Set up and amend Customer master data after obtaining approval from Operating unit

Act as Resolution Owner for Master Data Disputes. Liaise with key interface, business partners and/or Customers to resolve them and perform invoice adjustment after obtaining approval from Operating Unit (in consultation with line manager and within the authorisations as applicable)

Process manual vouchers received from Retailers during offline card transactions in accordance with pre-agreed instructions set up by Operating Unit

Product Lifecycle Data Management: maintain inclusions, exclusions and listings of products in support of PLM and Customer specific requirements

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