[上海]前程无忧校园

职位：电商专员
发布时间：2024-04-19
工作地点：上海
信息来源：前程无忧(51JOB)
职位类型：全职
职位描述
职能类别:国内电商运营
Job Description

1. Resolve matter / follow up with customer enquiry via social media messages or emails
2. Coordinate with internal parties (marketing and operation departments)
3. Daily monitoring of customer feedback across social network (Facebook, Instagram, Twitter)
4. Support ad-hoc projects / tasks

Requirement

1. At least 1+ years in customer service
2. Passion and patience in helping customers with their difficulties
3. Good command in both written/spoken English and Chinese
4. Independent, detail-minded, well-organized, multi-tasking
5. Creative, understand the Internet and consumer behaviour
6. Prior experience in using Facebook, Twitter, Discord, Instagram and Tiktok is highly preferred but not compulsory
7. Proficiency in Google doc/sheets/slides and Chinese Word Processing is highly preferred
8. Candidates from E-commerce, media agency, hospitality and logistics industry are welcome! 公司简要介绍：
公司名称:前程无忧校园
公司类型:外资（非欧美）
公司介绍:“前程无忧”成立于1998年，是中国领先的综合人力资源服务提供商。借助全面的人力资源解决方案套件，51job可以在整个人才管理周期中满足企业和求职者的需求，从最初的招聘到员工保留和职业发展。公司的主要在线招聘平台（51job、yingjiesheng、lagou和51mdd）以及移动应用程序，每天都会为数百万的人们提供就业机会。51job还提供许多其他增值的HR服务，包括业务流程外包，培训，专业评估，校园招聘，高管搜寻和薪酬分析。51job在武汉设有呼叫中心，并在全国25个城市设有销售和服务网点。