[上海]TUV南德意志集团

职位：IT实习生-静安-07891
发布时间：2024-06-11
工作地点：上海
信息来源：前程无忧(51JOB)
职位类型：全职
职位描述
专业1:计算机应用技术
专业2:计算机类（电子与信息大类）
职能类别:IT技术支持
职位概述
Is mainly responsible for providing quality controlled services in daily IT operation and IT innovative solution to business departments with IT technology such as for Microsoft products and related, cloud computing, virtualization etc., rapid and correct Problem Determination and Problem Source Isolation for solution provided in efficiency and effectiveness to support T05V S05D business development.
岗位职责
Work as the 1st level and onsite support. Mainly focus on user service category including but not limited to business application support, end-user desktop application support, IT asset management, PC image management, software packaging and distribution, Anti-Virus, groupware, remote control, Software break/fix, system recovery and migration.
1. Act as a technical expert to provide timely technical support and solution on the request, problems and advisory service.
2. Strict follow the predefined IT processes for troubleshooting and solving incidents and problems within the IT environment
3. Provide rapid and correct Problem Determination, Problem Source Isolation and accurate description in 5W2H before escalation.
4. Provide Technical Feedback to escalation team such as BA, IT infrastructure, service desk etc. for continuous quality improvement.
5. Carry out installations, upgrades and improvements in different IT and communication systems as instructed by higher experienced engineers
6. Be extremely accurate in the information and solutions provision.
7. Communicate action plans and progress to all parties involved.
8. Collaborate with 1st level, 2nd level and 3rd level IT engineers to create quicker issue resolution to achieve high customer satisfaction.
9. Provide forum process and technical training to business departments
10. Learn advanced technologies and deliver IT solutions to business departments. Decide among other things how best to satisfy business department's needs in varying critical and non-critical situations.
11. Maintain a high level of professionalism and quality when interacting business departments.
12. Active participation in various types of projects within the IT area.
任职条件
1. Computer Engineering/ IT education background with intern experience or 1 year working experience in end user support or business application support or programming.
2. Experience in Microsoft technologies is preferred.
3. Fair written and verbal English.
4. Quick learning and troubleshooting skills are needed.
5. Hard working and great passion on new computer technology.
6. Strong desire to learn new technology.
7. Candidate must be proactive and highly self-motivated.
8. Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.
Knowledge in setup, operation, monitoring and maintenance of:
- Microsoft platform including:
- Microsoft client operating systems
- Microsoft office applications
- Microsoft Sharepoint environment-preferred
- Microsoft Windows Sever environment
- Database SQL Language
- LANs
- WANs
- Firewalls
- VPN systems
- Exchange email system
- Internet email gateway
- Outlook Web Access
- SQL database
- Anti-Virus / Anti-spam environment
- Client PCs
- Programming language such as .net, c# etc. 公司简要介绍：
公司名称:TUV南德意志集团
公司类型:外资（欧美）
公司规模:1000-5000人
公司介绍:数字化转型已经改变了我们生活的方方面面，包括我们的生活、工作和娱乐方式。在这一高速进步时期，TüV SüD正努力为全球政府、企业和消费者创享价值。我们的目标是在技术方面激发信任，通过管理与技术相关的风险和促进变革，推动进步。这一承诺在“创享价值、激发信任”的新主张中得到了体现。
TüV SüD提供安全可持续的解决方案，是您值得信赖的合作伙伴。在过去的150年里，我们通过测试、认证、审核和咨询等综合服务为我们的合作伙伴和客户实现了价值的提升。我们始终秉承保护人类、环境和财产免受技术相关风险的宗旨，推动着社会和企业的发展。
今天，我们在全球1000多个地区拥有超过25000名员工。我们的专家对于技术充满着热情，并且从您的业务发展中不断获得启发。技术可以改善生活，这一信仰将我们和客户团结在一起，共同期待并享受技术发展带来的伟大成果。
在合规性的基础上，我们努力激发人们对现实和数字世界的信任，让我们的未来更加安全、更可持续。