[上海]上海南芯半导体科技股份有限公司

职位：客户服务专员
发布时间：2025-05-08
工作地点：上海
信息来源：前程无忧(51JOB)
职位类型：全职
职位描述
专业1:国民经济管理
专业2:国际贸易学
福利:8小时 五险一金 补充医疗保险 餐饮补贴 通讯补贴 交通补贴 弹性工作 年终奖金
职能类别:客户代表
Job Description for Customer Operations Specialist

Responsibilities:
Order Management: Timely process the order into system flawlessly and respond to customer within 48hours. Coordinate with internal teams to address delivery exceptions and avoid customer line down.
Customer Management: Assist sales to create customer master, establish and maintain good relationships with customer, understand customer needs and give internal team pre-alert. Continuously encourage customers to improve their ordering behavior.
Shipment Management: Timely arrange shipment per our commitment; for any unexpected delinquency, closely work with Supply Chain team to babysit the product until deliver and keep customer posted timely.
Payment Management: Assist finance department to collect payment timely from customer.
Customer Oriented: focus on customer satisfaction, deal with internal team on any customer complaints promptly.
Keen on data analysis: has the capability of data analysis to monitor demand changes, take proactive measures, and assist in operational forecasting.

Basic Requirements:
- Bachelor's degree or higher, preferably in Economics, Business Administration, International Trade, Finance, or related fields.
- At least one year of work experience, with a preference for backgrounds in the semiconductor industry. Outstanding fresh graduates may be considered as well
- Fluent in English; proficiency in Korean is a plus.
- Excellent verbal and written communication skills, along with strong interpersonal abilities.
- Results-oriented with good self-motivation and initiative.
- Strong logical thinking and communication skills, meticulous, and responsible.
- Adaptable, capable of working effectively in a fast-paced and rapidly changing environment, able to multitask and work under pressure. 公司简要介绍：
公司名称:上海南芯半导体科技股份有限公司
公司类型:民营公司
公司规模:150-500人
公司介绍:上海南芯半导体科技股份有限公司，是国内领先的模拟和嵌入式芯片设计企业之一，专注于电源及电池管理领域，拥有Charge pump、DC/DC、AC/DC、有线充电、无线充电、快充协议、锂电保护等多条产品线。公司在基于自主研发的升降压充电、电荷泵和GaN直驱等核心技术上推出多款明星产品，得到业内广泛认可。

南芯能够提供从AC到电池的端到端有线、无线完整快充解决方案，产品覆盖10W到200W整个功率等级范围。公司电荷泵系列快充产品打破国外垄断，已进入多家知名手机、平板电脑和笔记本电脑品牌，并完成直接供应商体系认证；DC/DC、有线充电、无线充电以及嵌入式协议类产品在消费、泛工业等市场被广泛采用；多款产品通过AEC-Q100车规质量认证并在不同车型中实现前装量产，目前公司能够提供完整的车载无线、有线充电方案。

南芯拥有强大的研发团队、独立的品质管控团队、以及贴近客户的销售和支持团队，为高质量的产品开发设计保驾护航。同时，南芯受到上下游产业链与资本的广泛认可与支持，获得上海集成电路产业基金、中芯聚源、红杉资本、OPPO、小米、vivo等的资本加持，助力公司驶向发展快车道。

南芯秉承“时间优先，性能优先”的产品理念，坚持“开拓进取，不断创新”的公司文化，为客户提供高性能、高品质与高经济效益的系统解决方案，致力于成为全球领先的模拟与嵌入式芯片企业。

南芯，为效率而生。