[上海]保利泰克风电科技（无锡）有限公司

职位：客服
发布时间：2026-01-09
工作地点：上海
信息来源：前程无忧(51JOB)
职位类型：全职
职位描述
专业1:英语
专业2:工商管理
福利:五险一金 员工旅游 专业培训 定期体检
职能类别:客服专员/助理
工作职责
1）Provide pricing, availabilities of products and due date of orders to customers and sales team.
为销售团队和客户提供报价，产品的库存以及订单的到期日。

2）Creation and administration of quotations/contract/PO based on the instruction of the sales team.
根据销售团队的指示创建和管理报价、合同和订单。

3) Management of open orders; provide status update on orders to customers, communicate delays, revised due dates/delivery to customers, follow up on due and overdue orders internally with logistic and planning management.
管理未完成订单，为客户提供订单的状态更新，与客户沟通延误的订单，修改到货日期，与内部物流和计划部门协调处理到期和过期订单。

4）Shipping arrangement and dispatch of orders in a timely manner, meeting customer’s requirements and expectations.
根据客户要求和期望合理安排物流。

5）Track and Trace of consignments and follow up of orders as required.
根据要求追踪订单的完成情况。

6）Phone responsibilities: Answer incoming calls and make outbound calls in a professional phone manner.
以专业的方式接听来自客户的电话。

7）Create up and cross-selling opportunities.
寻找和创造潜在的客户机会。

8）Provide product information based on information available in the catalogues.
根据产品目录册提供产品的信息。

9）Escalate product information requests to application engineers or technical support team.
将产品信息的需求转发给应用工程师或技术支持团队。

10）Claim handling from customers, ensuring claims are closed within a reasonable timeframe.
处理来自客户的投诉，确保投诉在合理时间内关闭。

11）Coordinate with finance for invoicing and payments and follow-up with customers late payments weekly.
与财务部协调发票和付款事宜，并每周追踪客户的延迟付款。

12）Administration duties (filing, post, stationary, office consumables).
行政方面的职责（归档，邮寄，办公用品，办公室易耗品）。

13）Translation of customer contracts.
客户合同的翻译工作。

14）Other tasks assigned by Head of Business Development Asia.
亚洲区商务总监指派的其他任务。

任职资格与要求：
1）Very good English communication skills, both verbal and written.
良好的英语听说读写技能。

2）Undergraduate or above degree in relevant field.
本科及以上相关专业的教育背景。

3) Ability to work independently and be self-motivated.
能够独立工作且具备主观能动性。

4）Have teamwork spirit and ability to work under the pressure.
具备团队协作精神并能有一定的抗压能力。

5）High sense for urgency, accuracy and detail oriented.
高度的紧迫性，关注细节及准确性。

6）Computer proficient: Word, Excel and Power Point, D365.
熟练操作各种办公软件及D365系统

7) Effective and direct communicator.
具备良好的沟通技能。 公司简要介绍：
公司名称:保利泰克风电科技（无锡）有限公司
公司类型:外资（欧美）
公司规模:50-150人
公司介绍:At Polytech, we improve the durability and performance of wind turbines. Founded in 1994, we are front-runners in wind power innovation and a trusted partner to majoy players in the wind industry, with locations in Denmark, China and Mexico. Polytech has cooperative relationship with many manufacturers specialized in wind power products in China.
Polytech Wind Power Technology （Wuxi） Co., Ltd. is the *** foreign company in China invested by Polytech. The manufacturing factory is located in Wuxi New District. It also has branch office in Shanghai and Beijing focusing on sales and business development. There are about 100 employees in the company now.
The company has a collaborative and supportive environment with great colleagues and opportunities for personal and professional development. Now we are looking for competent, versatile and dedicated people who like to work in a free and honest workplace with emphasis on quality and efficiency.

保利泰克丹麦公司致力于改善风机的耐用性和提高风机的性能。自1994年在丹麦成立以来，保利泰克迅速跻身风电创新领域的领跑者，也是风电行业生产厂商值得信赖的合作伙伴。保利泰克在丹麦、中国和墨西哥都设有制造工厂，它还与中国许多专门从事风电产品的制造商有合作关系。
保利泰克风电科技（无锡）有限公司是由保利泰克丹麦公司在华投资的子公司。保利泰克无锡工厂位于无锡市新吴区，销售集中在上海和北京的分公司，目前在中国工作的员工有100名左右。
公司为每一个员工提供合作与支持的工作环境，并提供个人和职业发展的机会。我们热诚期待能干，一专多能和勤奋踏实的有识之士加盟这一注重质量和效率的公司。公司将给员工提供一个自由施展才华，诚实守信的工作场所。