聚思鸿信息技术服务（大连）有限公司

所属行业：服务业
企业规模：1000人以上
企业性质：外企独资

公司描述：
Concentrix是Synnex在全球流程服务行业的独立部门，是客户互动、技术和流程创新领域的全球领导者。我们能够在与顾客的互动中，帮助客户实现他们的目标。我们在全球 24个国家拥有70个运营中心，超过54000名员工，可通过 40 多种语言为客户提供服务，帮助客户实现全球覆盖并获得超凡的客户体验。我们的专有技术组合包括领先的可优化客户互动各个方面的应用程序，如预测性分析、客户智能、活动管理、知识传递等等。目前Concentrix 所服务的客户广泛涉及各个行业，包括银行，医疗，保险，技术，消费电子，零售和电子商务，政府，媒体互动，运输，旅游和汽车业。作为世界十强之一的客户关系管理运营公司，Concentrix也是IBM的重要战略伙伴。我们提供的客户关系管理外包服务仍然是IBM为其客户提供的整体服务中必不可少的一环。
我们也是一家以人为本的商业服务供应商 - 时刻以我们的客户、客户的客户和我们的员工为中心。我们倾听他们的心声、了解他们的想法、关怀他们并向他们倾注全部。我们坚信要以更快的速度加快业务产出，坚信要通过不断的努力让我们所做的每一件事都能为客户带来实实在在的业务价值。这些信念加上我们世界一流的服务能力，就是各行各业众多知名公司长期选择 Concentrix 为他们实施关键客户战略和运营的原因所在。
Concentrix于1999年开启了中国发展之路。经过16年不断发展壮大，在整合IBM全球客户服务业务后，目前，大中华区拥有超过3000名员工；拥有大连，佛山，北京等6个运营中心；支持11种语言；并为14个国家和地区的客户提供涵盖客户关系管理，网页定制，银行后台服务业务等服务。我们对客户和员工充满热诚，我们诚实守信，躬先表率，我们追求卓越，永不止步，我们珍视知识，公开，透明，我们勇于挑战现状，独辟蹊径，我们敢于抉择，我们善于创新，引领市场，我们投资于未来，我们人人贡献，凝聚同一个Concentrix.



Concentrix Corporation is the global business services division of Synnex Corporation and a global leader in Customer Engagement, Technology and Process Innovation. We pride ourselves on delivering the highest value from every customer interaction. With 54,000 employees speaking over 40 languages from 70 delivery centers in 25 countries, we provide our clients with the global reach essential for scale and a consistently superior customer experience. Our proprietary technology portfolio includes leading-edge applications that optimize nearly every aspect of customer engagement, including predictive analytics, customer intelligence, campaign management, knowledge delivery and much more. The clients that Concentrix serves represent a wide array of industries, including banking, healthcare, insurance, technology, consumer electronics, retail and E-Commerce, government, media and communications, travel, transportation, tourism and automotive. Meanwhile, as the top 10 Customer Relationship Management Company, Concentrix has the important strategic partnership with IBM. Customer Care service we provided is still the essential part of IBM’s integrated service.
We are a business services provider centered around people – our clients, their customers and our staff. We listen to them, understand them, care for them and invest in them. We believe in bringing visibility and accountability to every relationship, working with heightened velocity to accelerate business outcomes, and striving to deliver real business value in everything we do. These beliefs matched with our world-class capabilities are why some of the biggest names in a broad spectrum of industries hire Concentrix over the long-term to fulfill their critical customer strategies and operations.
Concentrix Invested in China since 1999. After acquired IBM Customer Care service globally , we have more than 3000 people supported 11 languages to clients across 14 countries in 6 locations around China which is Dalian, Foshan, Beijing etc. We deliver excellence in customer care service, Web production service and bank back office service to our clients. We are fanatical about our clients and staff. We have high integrity with exemplary character. We are tenacious in our pursuit of excellence. We value knowledge, openness, and transparency. We have contrarian views on how we run a business. We are bold in our decisions. We are disruptive in the marketplace. We invest in the future. We all contribute and are one Concentrix