[天津]天津天宾酒店管理有限公司

职位：前台接待员
发布时间：2020-03-20
工作地点：天津
信息来源：天津财经大学
职位类型：兼职
职位描述
发布时间：2020-03-18
职位类别：其他人员
学历要求：专科及以上
招聘人数：5人
工资待遇：50-100/天
投递邮箱：rachel.zhou2@renaissancehotels
工作地点：河西区宾水道16号

Major Functions

主要工作职能

?

Serving guests at front desk while ? ? ?providing the highest level of service possible in an efficient, courteous ? ? ?and professional manner by following Marriott Standards of aggressive ? ? ?hospitality and adhering to guidelines and procedures.

依据万豪殷勤待客的服务标准和工作指导在前台向客人提供最高水准的，高效的，礼貌的，专业的服务。

?

Specific Duties

具体工作内容

?

Handle all duties according to hotel ? ? ?policies, procedures, internal rules and standards.

处理所有的工作都要依照酒店政策，程序，内部规定及标准

Be knowledge about daily hotel operations, ? ? ?check daily even sheet, bulletin boards and be up to date with all ? ? ?changes, new procedures and events.?????????????????????????????????

了解日常酒店的运作，检查电子公告牌并更新的所有程序以及宴会。

Get a daily ? ? ?briefing about extradinary events to effectively deal with all foreseen ? ? ?situations on a daily basis.????????????? ? ? ?

????? 在每日例会中了解额外的事件，以便快捷的处理所有可能发生的情况。

Have knowledge about ? ? ?room rates, packages, discounts and promotions and know how to handle ? ? ?each.

掌握房价，包价，折扣和促销的说有信息，并知道如何去处理。

Have knowledge ? ? ?about guest rooms, locations, amenities, features and all other services ? ? ?offered by the hotel.

掌握客人房间，位置，客房礼物，特色以及酒店提供的所有其它的服务。

Strictly follow ? ? ?all cash handling and banking procedures to check out all customers ? ? ?efficiently.

???? 在为客人提供快捷结账的同时严格遵守财务及银行的各项规定。

Operate MARSHA, ? ? ?FIDELIO, VINGCARD system well and be able to use key card system.

熟练的使用MARSHA和FIDELIO系统并会使用VINGCARD钥匙系统。

Perform guest ? ? ?registration and room assignment correctly and efficiently, accommodate ? ? ?special requests of all customers.?? ? ? ?

????? 正确的完成客人的登记，房间分配以及协调所有客人的特殊要求。

Be knowledgeable ? ? ?about Marriott Rewards and other frequent flyer programs. Participate ? ? ?and contribute in Marriott Rewards sign-up program; ensure accuracy and ? ? ?activation rate meet brand goal.

了解万豪积分兑换,及其它的常客计划。参与并积极的推广万豪礼赏计划，确保以

正确的价格来达到集团目标。

Know how to ? ? ?follow hospitality guidelines.?

????? 知道如何遵循服务的基本方针。??????????????????????????????????????????????????????

Answer phone ? ? ?calls according to standard by using proper telephone etiquette and within ? ? ?three rings.

在三声之内按标准接听电话并使用正确的电话礼仪。

Know how to ? ? ?operate safety deposit box.

????? 了解如何使用保险箱。

Ensure the ? ? ?cleanliness of the front desk and back office area at all times. Utilize ? ? ?spare time for cleaning.

确保前台和后台办公室区域的整洁。利用剩余时间去清洁。

Assist all guests ? ? ?in problems and questions as required. Ensure that all guest problems are ? ? ?resolved by using Marriott Learn Model.? ? ? ?

???? 必须帮助所有客人的问题和询问。 确保所有的客人问题的解决都要依照Marriott Learn

??? Model。

Take action to ? ? ?participate in hotel incentive program and Be familiar with hotel sale??strategy. 积极的参与酒店激励计划, 熟悉酒店销售策略。

Be flexible in ? ? ?regarding to work schedule. Have a solid understanding of hotel??operations. Assist fellow associates when necessary to get all jobs done ? ? ?on time.????????

灵活的安排工作计划。很熟悉的了解酒店的运作。协助同事按时完成所有工作。

Use FIDELIO/MARSHA ? ? ?password with discretion; Log off the terminal when leaving the area.

谨慎的使用FIDELIO/MARSHA的密码；在离开时必须退出登陆客户终端。

Ensure proper ? ? ?charge is posted to guest credit card when check out; provide guest with a ? ? ?zero balance invoice.

结账时确保在客人的信用卡上收取正确的费用；为客人提供余额为零的账单。

Bank out at the?end of each shift by following the blind drop procedure strictly. The front desk manager/shift supervisor will always verify the shift closing ? ? ?and enter the drop in the system.

每班次结束时严格遵守投账程序平账。前台经理/主管检查班次的账目并输入到系统中。

Report any unusual ? ? ?occurrence requests to supervisor/manager immediately.

向经理及时汇报任何不寻常的情况或要求。

At all times strive ? ? ?to represent Marriott in the most professional manner.

努力以最职业的风格去表现万豪文化。

Be disciplined at ? ? ?all times, stand alert and tall at the front desk, greet guests ? ? ?immediately and offer assistance before the guest needs to ask. Focus your ? ? ?total attention to the customers.

时刻遵守前台纪律并保持警醒及时问候客人，在客人未开口之前为之提供帮助。集中所有的注意力在客人身上。

Be familiar with ? ? ?AM, PM and overnight daily check list to ensure smooth daily operations.

熟悉早班，中班和夜班的检查表以确保运作的正常。

Each associate is ? ? ?expected to carry out all reasonable requests by management which the associate ? ? ?is capable of performing.

希望每一名员工都可以完成领导层所给出的所有的合理要求。

Be aware of the ? ? ?hotel VIP / repeat guest / long-staying guest / high value guest and pay special ? ? ?attention to make ? ? ?the guest have a memorable stay.

知道酒店的贵宾/回头客/长住客/重要客人并给予特别的关注，以让客人拥有一个难忘的入住经

历。

Maintain the guest ? ? ?information and ensure proper input in the PSB/PMSsystem.

保留客人信息并确保正确的输入到PSB/PMS系统。

单位介绍

万丽天津宾馆暨天津万豪行政公寓是享誉全球的万豪国际酒店管理集团在天津管理的国际五星级酒店。坐落在天津市河西区宾水道上，临近天津金融中心及商业中心，毗邻梅江会展中心，步行即可到达天津市政府及银河广场。酒店共有368间各具特色的客房及96套各种类型的公寓。超过3900平方米的宴会及会议场地可以满足各种类型的会议及婚宴的需要。饕廊西餐厅是全日供应美点菜肴及在各用餐时段提供自助餐的休闲餐厅。天宾楼中餐厅是融入地道中国元素的高档现代餐厅。浓舍（扒房）餐厅提供最好的牛扒，最肥美的海鲜和精美的红酒。融入大堂的澜庭聚（大堂吧）是酒店的心脏及灵魂，是客人品茶小叙、餐前畅饮的好去处。