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[北京]上海微创软件股份有限公司北京分公司

职位:Technical Support Engineers
发布时间:2021-09-10
工作地点:北京
信息来源:北京科技大学
职位类型:全职
职位描述
发布日期:2021-09-10

单位所在地: 北京市海淀区

单位地址: 北京市海淀区苏州街29号维亚大厦7层720

单位网址: 上海微创软件股份有限公司北京分公司

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单位简介

上海微创软件股份有限公司2002年由微软与上海市政府共同创办,是微软在华投资的第一家合资公司。 微创始终秉承高标准的服务品质与“成就客户”的服务理念,在全球设有20余处交付中心,分布在中国、美国、日本、澳大利亚,与2500余家企业与政府客户达成了长期、稳定、友好的合作。

需求职位:Technical Support Engineers (2021.09.10-2021.12.10)

学历要求:本科及以上

工作地点:北京市

每月薪水:1w以上

招聘人数:5 人

行业:软件、IT互联网

性质:其他企业

所在地:北京市海淀区

简历接收邮箱:sukis@

网址:上海微创软件股份有限公司北京分公司

职位要求

As a technical support engineer, you will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.

· Diagnose and resolve technical issues involving Authentication and Authorization parts of Azure AAD, MS.

· Research required information using available resources;

· Follow standard processes and procedures;

· Identify and escalate priority issues per Client specifications;

· Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;

· Stay current with system information, changes and updates

Skill and Knowledge Qualifications:

· Passion for the cloud service industry;

· Proper phone etiquette;

· Ability to speak and write clearly and accurately in both Chinese and English;

· Knowledge of relevant software computer applications and equipment;

· Knowledge of customer service principles and practices;

· Multi-tasking capabilities;

Competencies:

· Exemplary Attendance and Punctuality

· Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.

· Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

· Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.

· Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.

· Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.

· Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions.

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