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[上海]古驰(中国)贸易有限公司

职位:Gucci Product Care Intern
发布时间:2024-01-30
工作地点:上海
信息来源:前程无忧(51JOB)
职位类型:全职
职位描述
职能类别:奢侈品业务
KEY RESPONSIBILITIES
Manage after sales tickets:
1. To provide & reply the accurate solution to store in ERP system within SLA.
2. To manage after sales repair and return process on managing the spare part stock, flows, lead-time.
Manage and coordinate with stores regarding after sales:
1. Immediately inform relevant dept/stores to follow up once get the feedback/solution from HQ.
2. Monitor after sales service level/KPI, provide regular update to store for daily activity follow up.
3. Ensure lead time and pricing provided to the customer are reasonable accurately.
4. Communicate and coordinate with colleague located in repair center on any after sales & quality matters.
5. Implement effective after sales service execution through coordination and follow up with stores
6. Prepare after sales & quality training material and perform training to stores.
7. Support team and perform any ad hoc projects/assignments as assigned by department head.
8. Technical information translation provided by HQ if needed.
9. Follow up projects initiated by region or HQ.
PROFESSIONAL EXPERIENCE & QUALIFICATIONS
1. Analysis/report/data related skills are mandatory
2. Experience of ERP system will be plus
3. SPSS, Mysql, Metlab, Python skills will be plus
4. Experience with project with analytical activities will be plus
5. Master of Statistic or finance will be plus
6. Proficiency on Microsoft Office such as Word, Excel and PowerPoint
7. Highly self-motivated, excellent communication skills
8. Pay attention to details and ability to work under pressure
9. Proficiency on communication in both written and spoken in English
10. Strong team player with good integrity

PAY ATTENTION
Offline interview, arrival date before the Spring Festival
Senior year has the chance of HC 公司简要介绍:
公司名称:古驰(中国)贸易有限公司
公司类型:外资(欧美)
公司规模:5000-10000人
公司介绍:古驰 (Gucci),1921年创立于佛罗伦萨,是全球精品品牌之一。借由其独特的创意和革新,以及精湛的意大利工艺闻名于世。古驰隶属于全球高端精品集团——开云集团 (Kering),旗下拥有一系列时装、皮具、珠宝及腕表等知名品牌。

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