[上海]开云投资管理集团有限公司

职位：After Sales Specialist
发布时间：2024-03-11
工作地点：上海
信息来源：前程无忧(51JOB)
职位类型：全职
职位描述
职能类别:客服专员/助理
The After Sales Specialist delivers the highest level of customer service in After Sales in order to guarantee an outstanding customer experience and satisfy customer needs expectations, in line with the company’s vision, mission and goals while in line with the company’s policies.

The candidate will be part of the After Sales Team and deal with China DOS stores and with the referents from the various Brands, in a multi-lingual / multi-category / multi-brand team.

Key Accountabilities:

? Complete customer request analysis and ensure a complete and prompt feedback to the Front End following internal procedures and cooperating with all the other functions involved in After Sales process (Front End, Back Office, Production business units/Repairs centers). The process includes, but it is not limited to, the following activities:
- Open ticket (if not open by Front End)
- Receive / check tickets from Front End
- Evaluate ticket & technical issue (by photo and/or physically)
- Estimate the potential cost and time of repair
- Reroute ticket & damaged products
- Manage spare parts order and planning
- Escalate request (if needed)
- Solve and close the ticket
? Ensure continuous update of tickets through the system in order to guarantee the After Sales process traceability end-to-end
? Produce and analyze reports on After Sales activities and KPIs for continuous improvement

Key Requirements:

? Bachelor’s Degree
? Experience in After Sales Services/customer service or Supply Chain Management or Inventory Management
? Fresh Graduate acceptable
? Strong customer orientation and interest in After Sales Service in general
? Fluent written and verbal English.
? Good knowledge of MS Office
? Excellent communication skills including outstanding persuasion and presentation skills
? Ability to work independently, multi-task and work well under pressure in a fast-paced working environment
? Strong attention to detail and accuracy
? Advanced problem solving skills 公司简要介绍：
公司名称:开云投资管理集团有限公司
公司类型:外资（欧美）
公司规模:500-1000人
公司介绍:作为全球高端精品集团，开云汇聚一系列知名的时装、皮具、珠宝及腕表品牌：古驰 (Gucci)、Saint Laurent、Bottega Veneta、Balenciaga、亚历山大?麦昆 (Alexander McQueen)、布里奥尼 (Brioni)、宝诗龙 (Boucheron)、宝曼兰朵 (Pomellato)、都都 (Dodo)、Qeelin、雅典表 (Ulysse Nardin) 、GP芝柏表 (Girard-Perregaux) 以及开云眼镜。
开云以想象和创意作为其核心策略，致力驱动旗下品牌大胆创新，挑战极限，同时以可持续及负责任的商业模式，共同打造奢侈品行业的美好明天。这一理念也与集团信条“茁野想象”相呼应。开云的2017年收入为108.16亿欧元 (经重列)，并拥有约29,000名员工。
更多信息，请查询集团官方网站 *********************/