[上海]戴尔（中国）有限公司

职位：2025 Campus Technical Support Engineer
发布时间：2024-08-28
工作地点：上海
信息来源：前程无忧(51JOB)
职位类型：全职
职位描述
职能类别:售后技术支持工程师
Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer on our Technical Support Team in Shanghai.

You will:
1. Applies technical expertise using standard operating and diagnostic procedures to resolve standard level issues. Uses standard internal diagnostic test equipment and product trace and logging procedures.
2 Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment through a variety of mediums. Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status.
3. Tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases. Responsible for sharing all acquired knowledge concerning problem resolutions.
4. Contributes to centralized problem identification and resolution databases; may have senior level tasks similar to Engineering for assigned product and skills. Act as a remote customer advocate to champion specific customer needs for code currency, reporting and product knowledge in collaboration with field teams.
5. Validates technical information and issues early warnings and disseminates information as needed. As a 24x7x365 organization, shift work, holidays and on-call responsibilities.

Essential Requirements
1. Fresh Graduate or will graduate between 2024.6 and 2025.6
2. Candidate must have a strong customer orientation, excellent phone etiquette and an excellent work ethic to meet staffing attendance requirements
3. Candidate should also possess excellent communications skills and be in position to work under pressure with calmness and composure
4. Candidates must have strong troubleshooting skills as well as presentation skills.
5. Bachelor or above degree in Computer Sciences / Information Technology related discipline.

Desirable Requirements
1. Candidate is passionate on IT technology learning and development.
2. Candidate has strong willingness to purchase a successful career in IT infrastructure. 公司简要介绍：
公司名称:戴尔（中国）有限公司
公司类型:外资（欧美）
公司介绍:戴尔科技集团以科技创新推动人类进步为宗旨，以成为数据时代最不可或缺的科技公司为愿景。戴尔科技集团致力于帮助政府、企业和个人构建数字化未来，改进他们的工作、生活和娱乐方式，为客户提供面向数据时代全面和创新的产品、技术、解决方案及服务组合。
在戴尔科技集团，有无尽的挑战和回报，以及全球范围内的机会。我们促进创新并重视多元化和包容性的工作场所，我们由强大的、充满智慧的成员组成，致力于用***的工作结果，推动客户的成功。
戴尔在中国
戴尔科技集团于1998年进入中国，在研发、制造、销售、服务和供应链管理方面拥有全球领先的能力，以支持其在中国和全球的业务运营，包括：
位于厦门、成都和昆山的3个生产基地
位于厦门的全球指挥中心
位于上海的全球采购中心
位于厦门和大连的2个国际服务中心
位于北京、上海、成都和台北的4个研发中心