[上海]美光半导体咨询（上海）有限责任公司

职位：Intern - Customer Sales Operations Specialist
发布时间：2024-11-27
工作地点：上海
信息来源：前程无忧(51JOB)
职位类型：全职
职位描述
专业1:传播学
职能类别:物流专员/助理
As an Intern- Customer Sales Operations Specialist you are responsible to provide superior customer service, drive to exceed Micron’s financial goals and optimize revenue. You are expected to drive the order process to be as efficient as possible and ensure we take full ownership and responsibility for solving customer issues. This will require you to build and maintain a network of contacts with internal teams to help support and ultimately provide an exceptional experience for Micron’s customers. You will be responsible for collaborating with internal and external stakeholders to build and execute to corporate strategic objectives, market share and sales plan goals.

Key Responsibilities:
Sox compliant order entry and management of orders.
Day to day management of customer’s accounts ensuring that a professional, collaborative and engaged relationship is developed and maintained.
Ensure proactive steps are taken to optimize sales plans, maintain target inventory and meet other metric goals.
Proactive monitoring/analyzing of reports to identify gaps between supply and demand.
Collaborate closely with internal partners for operational efficiency.
Focal point for customer related operational issues/escalations and the contact for the customer into supply chain
Identify and strive for continuous improvement including the establishment of global best practices for customer support.
Remain knowledgeable about all organizations products and services to support sales efforts, as well as Customer’s products and market to better serve customer’s needs and to represent Customer at Micron.
Execute the Customer Supply Commitment process/response to forecast.
CSP Alignment to Sales Plan – work with Sales to receive Bookings to CSP as well as perform CSP increases/remix needs.
Calling out supply risk/opportunities in Estimated Closing file and Qtr End Meetings.
Hub and/or vHub Management.
Obtain #1 supplier ranking in supply and delivery categories.
Initiate, build and sustain effective relationships and communication with internal and external stakeholders.
Identify, participate, and drive system and process improvements in Customer’s Operations Processes.
Understand customer expectations and drive internal teams to provide optimal solution. 公司简要介绍：
公司名称:美光半导体咨询（上海）有限责任公司
公司类型:外资（欧美）
公司规模:500-1000人
公司介绍:美光在中国的***家工厂位于西安，这座用于测试和封装的工厂在本地基础设施，支持和服务，员工数量，制造设备，产能，产品，以及生产效率上一直历经着强劲增长。

美光还在上海设有两个研发中心。一个位于浦东外高桥保税区，从事并行NOR和EMMC的产品开发和NAND设计验证。另一个位于漕河泾开发区，从业内先进工艺技术的DRAM设计，SSD和EMMC产品的软件开发。两个研发中心相互辉映，为位于亚洲的手机和消费类电子设备制造商提供有力支持。

此外，美光上海系统工程实验室提供的切实和实时的产品开发和互动交流，帮助并推动了客户优化他们的存储系统。

美光在中国的发展对美光的全球运营和成功至关重要。

Micron is a multinational company founded in 1978, based in Boise, Idaho, USA. For more than 30 years, Micron’s teams of dreamers, visionaries, and scientists have redefined innovation—designing and building some of the world’s most advanced memory and semiconductor technologies. We develop the technologies that transform what's possible. In fact, you likely use our memory every day—in products from computing, networking, and server applications, to mobile, embedded, consumer, automotive, and industrial designs.
As one of the most prolific patent holders in the world we continually rethink, recast, and advance new ideas to bring innovation to broader markets and find ways our technology can inspire new applications or make fundamental improvements to existing designs.
Our roots are in memory, the core strength of our business. As we look toward the future, we’ll continue to build on our past achievements by leveraging the synergies between our core memory business and diversified products and technologies that help drive innovation and growth in new markets.