[上海]阿斯麦（上海）光刻设备科技有限公司

职位：China Regional Technical Support Engineer-Shanghai
发布时间：2024-09-26
工作地点：上海
信息来源：前程无忧(51JOB)
职位类型：全职
职位描述
职能类别:FAE 现场应用工程师
REGIONAL TECHNICAL SUPPORT

The Customer Support organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customers site and is responsible for the necessary transfer of know how to the customer. Local sited Customer Support branches perform these tasks for the customers within the specific region.
Regional Technical Support organization is responsible for providing higher level technical analysis and solution to the escalated issues from Local sited CS branches over the country.
As a regional tech support engineer for a DUV specific technical competences, provide support to internal and external customers by solving escalated problems and providing information to ensure the optimum machine performance criteria are well met in the field.
Role and responsibility
- Responsible to troubleshoot and resolve issues related to equipment and performance problems in various technical competencies.
- forward looking action plans, managing escalations, and delivering on-site support when requested at customer sites
- Identify structural solutions to prevent issues from happening again in future, collaboration with the local team FSE or OTS to build up the knowledge and experience database for achieving the goal
- Share knowledge, expertise and lessons learned within the organization
- During New Product Introduction (NPI), upskill on new features, and support local sites for the new platforms
Skills required
- Strong communicator in English (both oral and written)
- Strong analytic capability and a pro-active attitude
- Flexible in working hours, travel and work environments
- Independent personality and work under pressure
- Team worker, good social skills, customer-oriented
- Able to plan and set priorities.
- Flexible attitude with respect to off hour support, travel and overtime.
Education
Preferably with Master+ degree in any of the following fields (Electronic Engineering, Mechanical Engineering, Control Engineering, Precision Instrument/Machine Engineering, or related discipline) 公司简要介绍：
公司名称:阿斯麦（上海）光刻设备科技有限公司
公司类型:外资（欧美）
公司介绍:ASML是半导体行业的领先供应商，为芯片制造商提供硬件、软件和服务，以大规模生产集成电路（芯片）。我们与合作伙伴一起促进实现价格更合理，性能更强大、能耗更少的芯片。我们驱动创新的技术来帮助解决医疗、能源、交通和农业等各领域人类活动中的各种挑战。 ASML的总部位于荷兰菲尔德霍芬，在欧洲、美国和亚洲各地设有办公室，员工超过40，500名。ASML为荷兰阿姆斯特丹证券交易所和美国纳斯达克上市公司。 在中国，ASML始终积极响应中国集成电路行业的增长需求，为客户提供包括光刻机台，计算光刻和量测（电子束和光学）在内的全方位光刻解决方案，支持从成熟到先进节点的所有应用。此外，ASML旗下的光源公司Cymer也为中国客户提供使用ArF或KrF光源的产品组合开发和制造的DUV光刻系统。我们秉承以客户为中心的理念，凭借强大的本土化能力提供覆盖全方位光刻方案各领域的客户支持。