[成都]成都世纪城会展集团有限公司世纪天堂洲际大饭店

职位：宾客关系副经理
发布时间：2024-10-11
工作地点：成都
信息来源：成都职业技术学院
职位类型：全职
职位描述

成都世纪城会展集团有限公司世纪天堂洲际大饭店

宾客关系副经理

4K-5K/月 成都市 大专及以上

职位诱惑：绩效奖金 带薪年假 岗前培训 岗位晋升 包吃包住

薪酬福利：五险一金

发布时间：2024年10月11日

职位描述

岗位职责：

· Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

在入住期间，监察和督促客户关系，个人化的重视和提供温馨的服务最大化的满足客人

· Ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service

督促和保证所有会员能够享受所有的福利，回头客人和贵宾能够享受特别的待遇和服务。

· Prepare monthly report on Priority Club Rewards members.

准备会员的月度报表

· Inspects all VIP rooms prior to arrival

检查贵宾的房间

· Liaise with other departments and necessary outside contracts to ensure excellent service delivery

和其它部门紧密配合提供优质服务

· Input guest data into Opera history system

录入客人数据到相关系统

· Assist to promote Inter-Hotel sales and in-house facilities

协助推广酒店销售和设施.

· Perform such functions as to include but not be limited to:

完成以下工作：

o Priority Club and regular guest welcome letters

会员和普通客人的欢迎信

o Solicitation of Priority Club applications

邀请新会员的加入

o Attending to special requests by guests

关注客人的特别需要

· Handle guest complaints and refer them as necessary, follows up on corrective action

处理客人的投诉，做出相应的行动。

· Assist in review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests

根据当日预定报表提前检查贵宾的房间分配，欢迎物品和满足特别的要求。

· Services offered for the Club room and Club Lounge with the aim to maximum guest satisfaction

提供行政房客人的优质服务以提高满意度。

· Ensure the personnel maintain the appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary

确保管理员工的行为表现和有效工作,如有必要主动作出相应的行动计划.

· Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

准备员工的有效工作安排计划，合理安排假期，预测未来生意从而作出相应的行动计划，特别是一些大型的团队。

· Oversee the operation in the absence of the manager.

在经理不在的情况下监管整个运作.

· Check weekly on report for long staying guests, establish and maintain contact with the guests. Entertain them occasionally.

每周检查长住客人的报表,和客人保持紧密联系,适当的时候邀请他们.

· Monitor files on Hotels facilities, airline schedules, transportation schedules / routes and course, map and other relevant tourist information.

负责酒店设施，航空信息，交通信息。线路，地图，相关旅游信息的存档

· Be conversant with all hotels’ activities by reading event order, Public Relation materials and also promotion of competitor advertisement in the media for details on special promotion.

熟悉酒店的各种宴会，外界信息同时了解竞争对手的一些宣传和推广。

· Ensure Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.

熟悉所有推广的程序，比如，季度推广，航空会员计划，国际酒店集团的忠诚计划

· Compliance to the IHG standards and policies.

确保宾客服务遵从酒店的标准和政策

岗位要求：

· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

· 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· Able to read and write English

· 能够读写英语

· Proficient in the use of Microsoft Office and Front Office System

· 熟练使用微软办公软件和前台系统

投递说明：

· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

· 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· Able to read and write English

· 能够读写英语

· Proficient in the use of Microsoft Office and Front Office System

· 熟练使用微软办公软件和前台系统

单位简介

成都世纪城天堂洲际酒店群，坐落在拥有璀璨文明的城市 – 成都，毗邻成都新国际会展中心，酒店步行可达地铁站。酒店群包括世纪城天堂洲际大饭店、世纪城假日酒店西楼、世纪城假日酒店东楼组成。酒店群共有1500多间客房，其中世纪城国际会议中心拥有接待如：第56届国际乒联世界乒乓球团体锦标赛(决赛)、G20、第八届中日韩领导人峰会、世界财富论坛、世界华商大会、西博会、 “UNWTO联合国世界旅游组织第22届全体大会”等大型重要会议的辉煌业绩。



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成都世纪城会展集团有限公司世纪天堂洲际大饭店


领域：居民服务、修理和其他服务业

规模：500-1000人

地址：四川省成都市高新区世纪城路88号