[西安]陕西万众控股集团有限公司西安达博酒店分公司

职位：餐饮服务员
发布时间：2024-10-23
工作地点：其它
信息来源：宝鸡文理学院
职位类型：全职
职位描述

陕西万众控股集团有限公司西安达博酒店分公司

餐饮服务员

3K-4K/月 陕西省 西安市 大专及以上

职位诱惑：年底双薪 节日礼物 年度旅游 岗位晋升 包吃包住

发布时间：2024年10月23日

职位描述

岗位职责：

·All Liquor brands, beers, non-alcoholic and Tea selections available in Bar.

餐厅可提供的所有的酒精饮料，啤酒,非酒精饮料和茶的种类。

·The particular characteristics and description of every wine/champagne by the glass and major wine on the wine list.

酒水单上每种葡萄酒/香槟的具体特点和描述。

·Designated glassware and garnishes for drinks.饮料指定的杯子和装饰。

·All menu items, preparation method/time, ingredients, sauces, portion size, garnishes, Presentation and prices.

菜单的所有内容，烹调方式，成份，酱汁，分量，装饰，摆盘和价格

·Daily menu specials

每天的特价推介菜。

·The outlet layout, table/ seat/ station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.

餐厅的整体摆设，桌子/座位/工作台数，合理的桌面摆台，房间的可容纳量，运营时间，价格范围和着装要求。

·Micros and manual system procedures.

系统操作程序。

·Daily house count, arrivals/ departures, VIPs

每日住房率，入住/离店，贵宾。

·Schedule in house group activities, locations and times.

记录在店客人的日常行程表，如地点和时间等。

·Correct maintenance and use of equipment.

正确的保养和使用各类设备。

·All department policies/ service procedures.

所有分部门的政策/服务程序。

·Maintain complete knowledge and strictly abide to local liquor laws, particularly those prohibiting service to minors intoxicated persons and drunk driving.

完全了解本地的酒水管理制度并严格遵守，特别是严禁对未成年人贩卖酒精饮品。

·Establish par levels for supplies, liquor, beer, wine and equipment. Complete requisitions to replenish shortages or additional items needs for the anticipated business.

建立易耗品，酒精饮料的平均存放量。完成对库房的补货或对增加物品的采购。

·Check stock of wines / champagnes. Ensure wines are properly stored for service purposes, and kept at ideal condition for sales.

检查葡萄酒/香槟酒的库存并确保葡萄酒正常收货并正确和安全的被存放。

·Monitor the preparation of station assignments, ensuring compliance to departmental standards.

检查工作的准备情况，确保和部门的标准相一致。

·Inspect, plan and ensure that all materials, equipment and service and service cart are incomplete readiness for service; rectify deficiencies with respective personal.

检查，计划和确保所有的设备，器皿和服务车都可用，如有任何问题需及时命相关人等进行修护。

·Monitor set-up and service, ensuring agreement to department standards.

检查摆台和服务，确保与部门标准相一致。

·Inspect all aspects of the restaurant environment ensuring compliance with standards of cleanliness and order. Mention any deficiencies to the Manager.

检查餐厅的每个角落确保与部门标准相一致。

·Ensure that the Hostess stand is clean, organized and stocked with designated supplies.

确保咨客台干净整洁的被摆放在指定的地点。

·Review the reservation book, pre-assign designated tables and follow up on all special requests according to the Manager’s requests.

查看预定本，根据经理的要求预先准备好预定桌和所需的特殊用品。

·Ensure that daily specials are mentioned to the guests.

确保客人知道当天的每日精选。

·Check the pick-up station and side station, ensuring agreement to standards of cleanliness, supply of stock and organization.

检查取酒台和工作台，确保与清洁标准相一致，补充和整理库存。

·Monitor and assist Hostess in greeting and escorting guests to their tables according to departmental procedures. Ensure that tables are set to best service the guests.

指挥和协助咨客在客人到达的时候问候客人并将客人带到座位上，确保为客人提供做好的服务。

·Be aware of heavy business times and organize procedures to handle extended service hours.

了解忙碌时间段并有组织的处理等候的客人。

·Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relation at all times.

预见客人的需求，无论多忙和无论多晚对所有的客人的要求都要迅速的作出回应，与客人建立一个良好的关系。

·Be familiar with all hotel service/ features and local attractions/ activities to respond accurately to any guest inquiry.

熟悉所有酒店服务/特征和本地的观光景点以便可准确的回答客人的询问。

·Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.

根据部门标准掌握和处理客人的抱怨并确保客人满意。

·Check the status of own (and captains if necessary) orders and ensure that they are delivered within designated timelines.

检查自己所在区域（包括领班）的所有酒水点单并确保它们都根据部门要求被派送到了指定的地点。

·Monitor and maintain cleanliness and working conditions of departmental equipment, supplies and work areas.

检查和维护部门设备，供应品和工作区的清洁卫生和使用条件。

·Answer outlet phone within 3 rings, using correct salutations and telephone etiquette.

在电话响三声内要接听，并要运用正确的电话礼仪。

·Take, record and confirm restaurant reservations/cancellations in accordance with departmental standards

根据部门标准受理，记录和确定餐厅的预定/取消预定。

·Access all functions of the MICROS system in accordance to specifications. Restock journal tape and change ribbons as needed (when Cashier is off duty)

根据特殊情况能够进行所有相关的MICROS系统的操作，补齐宣传册和更换打印纸（在收银员不在的情况下）

·Handle void checks in accordance with Finance dept. procedures.

根据财务部标准处理删除账单。

·Assist servers with expediting problem payments. Ensure all cashing procedures are processed in compliance with Finance dept. standards.

协助服务员更顺利的完成有关付款的问题，确保所有的资金运作都与财务部标准相一致。

·Issue manual checks when the system is down and ensure accountability of such.

在系统故障的情况下能够手写账单并确保其可用性。

·Respond to all call by manager promptly.

积极完成经理布置的所有任务。

·Complete work orders for maintenance repairs and submit to Manager.

完成工作报告和工程维修单然后递交给部门经理。

·Document pertinent information in department logbook.

将相关信息记录在部门交班本上。

·Complete all paperwork and closing duties in accordance with departmental standards (Customers’ complain or incident or any requested report and such).

根据部门标准完成所以文字工作并结束当天工作（客人投诉或意外事件或任何类似的报告）。

·Review status of assignments and any follow-up actions with on-coming supervisor.

检查任务准备情况，并和下一班管理人员进行交班。

·Successful completion of the training / certification process.顺利完成相关的培训/认证工作。

·Perform other reasonable job duties as requested by Supervisors, include similar job duties as decided by their supervisor, possibly in other departments; however at the same level.

履行上级安排的其他工作，包括被安排到其他部门协助工作，但职位级别不改变

·Actively forwarding and sharing social media information of hotel, including WeChat , Weibo and so on.

积极转发和分享酒店社交媒体的内容，包括微信微博等。

岗位要求：

·Ability to prioritize and organize work assignments; delegate work.

能够很好的安排分派，合理安排工作并懂得区分事情的优先次序。

·Ability to ascertain I.R.D. training needs and provide such training

能够知道咖啡厅培训需要并提供相关的培训。

·Ability to be a clear thinker analyzes and resolves problems exercising good judgment.

能够思维清晰的分析和解决问题，锻炼出色的判断能力。

·Ability to focus attention on details

能够关注细节。

·Ability to suggestively sell menu items, beverages and wines.

能够积极的对食物和葡萄酒进行推销。

·Ability to input and access information into MICROS system.

能够提取和输入资料到电脑系统中。

·Ability to exert physical effort in transporting equipment and wares.

能够尽力保管保养好各类设备和器皿。

·Ability to ensure security and confidentiality of guests, colleagues and hotel information.

能够确保对客人，同事和酒店的机密性信息保密。

·Ability to work without direct supervision.

能够在直接上司不在的时候独立的思考，工作和行动。

·Ability to prepare revenue, covers and payroll budgets and forecasts.

能够准备营业收入，客人数和薪资的预算和预测。

·Ability to plan and organize events and special promotions.

能够计划和组织宴会和特别促销会。

·Ability to in-put and measure labour management system (LMS) results.

能够操作LMS系统。

·Ability to implement and record actions to improve employee satisfaction (ESS trend forms)

能够通过促销来增加客人人数和酒吧营业额。

·Ability to record all important information in monthly manager reports and event post mortem documents.

能够记录经理每月报告中的所有重要信息和完成宴会报告。

·Ability to perform sales calls and partake in Sales Blitz.

能够独立完成销售拜访和参与闪电式销售。

·Ability to prepare fire prevention report

能够准备消防报告

·Ability to prepare monthly revenue and payroll forecast and yearly budgets.

能够准备月度营业额报告，薪资预测和年度预算

投递说明：

参加双选会投递简历，了解岗位需求和个人需求，匹配后到酒店进行面试

单位简介

西安W酒店是由香港 AB concept室内设计公司, 2018年中正式营业。酒店总建筑面积约8万平米，酒店大堂面积1660平米，层高17米，走廊宽度2.4米，并且配有室内外泳池，及大型无柱宴会厅（宴会厅一层面积：1128平米；宴会厅二层：2330平米），可以满足不同企业高规格新闻发布会、企业年会、企业客户答谢会、婚宴等；酒店5~26层为客房，共计385个房间；室内恒温泳池、健身中心、AWAY? SPA水疗中心等配套功能设施一应俱全。



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陕西万众控股集团有限公司西安达博酒店分公司


领域：住宿和餐饮业

规模：500-1000人

地址：西安曲江新区曲江池东路333号