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[上海]全球国际货运代理(中国)有限公司天津分公司

职位:空运进口部客服专员
发布时间:2024-12-19
工作地点:上海
信息来源:前程无忧(51JOB)
职位类型:全职
职位描述
专业1:交通运输
专业2:表演
职能类别:物流专员/助理
Continuously Optimise the working processes to achieve operational excellence.
61 Oversee the daily operation of work teams to ensure the service quality to our customers.
61 Responsible for the P/L of business as well as the cost control.
61 Resolve complaints and issues raised by customers and other Schenker offices.
61 Lead implementation of business projects by functional, cross-functional, intra-country collaboration.
61 Support Key Account managers to maintain customers by regular business review.
61 Join Sales to develop business.
61 Prioritize and delegate work tasks for work team with focus on customer needs and performance targets.
61 Monitor the job performance of work team to ensure high working efficiency as well as the qualified to the customers.
61 Create continuous training and development opportunities for work team.
4 Skills Required
61 Analytical and organizational skills
61 Negotiation and interpersonal skills
61 People management skills
61 Excellent communication still
61 Software skills
61 Good command of spoken and written English skills.
Experience and Qualifications
61 0 years of experience in the Logistics/Freight Industry.
61 0 years’ experience in leading customer service teams in a similar sized company.
61 Experience in quality management
Core Competences
61 Customs Focus
61 Term work
61 Continuous improvement.
61 Planning & organizing
61 Decision making
61 Take Ownership on results
61 Willing to take on responsibility
61 Integrity
61 Passion
Working Relationships
61 External Customers: customer, w/h agent, broker, trucking company.
61 Internal Customer: sales, key account, network, accounting. transportation, Logistics.
Key Outcomes
61 Full compliance to air export standard operation procedure.
61 Accuracy in system data input
61 Accuracy in billing and cost control
61 management 公司简要介绍:
公司名称:全球国际货运代理(中国)有限公司天津分公司
公司类型:外资(欧美)
公司规模:50-150人
公司介绍:DB Schenker is one of the global logistics provider.

德铁信可是全球综合物流服务商之一。

We have more than 150 years’ experience, 1850 locations in 130 countries and 76600 colleagues around the world. In Greater China, we developed for 50 years with locations established in 56 cities across the country.

我们拥有150多年的历史,在130个国家拥有1850个服务网点,以及76600名员工。在大中华区,德铁信可已深耕超过半个世纪,在56个城市设有办事处。

With more than 76,600 colleagues worldwide, we operate land, air and ocean transportation services, and also offers comprehensive solutions for logistics and global supply chain management from a single source.

通过在全球多达76600名的专业员工,我们竭力为各行业客户提供陆路、空运和海运服务,同时提供全球物流和供应链管理的综合解决方案等一站式货运服务。

We embrace diversity and thrive on individual backgrounds, perspectives, and skills. We are many, and we are different. But still, we work on one common goal: to shape the way our world connects, and we are passionate for our values. Our people are our most important asset, our success depends on having a competent, diverse, and well-trained team.

我们拥抱多样性,鼓励具有个性化的背景、观点和技能。我们海纳百川,也各不相同。然而,我们都致力于一个共同的目标:塑造世界的互联互通,并对这一价值观充满热忱。员工是最重要的资产,我们的成功取决于拥有一支能力出色、多元化和训练有素的团队。

From June of 2023, our Employer Value Proposition is upgrading. We deeply believe the clear understanding of #WhatMattersToYou is the foundation of our success, so we want to have a real dialogue with each candidate to know the individual needs. Only by approaching people in a targeted manner with close communication that we can create a job offer which is really relevant for individual requirement.

2023年6月,我们的雇主品牌全新升级之路正式开启,我们深信清楚的知道“你在乎什么”是成功的基础。因此我们希望与每一位候选人进行真正的对话并关注其个人需求。只有通过与人才的密切沟通和平等对话,德铁信可才能创造出真正符合个人需求的工作机会。

If you’re a team player and want to be part of something bigger, if you want to feel the sense of purpose and belonging, you should join us right away and check out our current openings.

如果你具有良好的团队合作精神,希望成为不断壮大的事业的一份子,如果你希望具有目标感和归属感,请立即加入我们并关注我们的热招岗位。

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