[广州]约克（中国）商贸有限公司

职位：Customer Service Intern
发布时间：2025-01-09
工作地点：广州
信息来源：前程无忧(51JOB)
职位类型：全职
职位描述
专业1:英语
专业2:传播学
职能类别:英语翻译
Internship Period: 2024/12-2025/4

Job Summary:
The International Customer Service representative is responsible for providing excellent customer service and support to our international clients. This includes handling customer inquiries, order processing, managing SQ (Supplier Quality) inquiries and quotations, as well as coordinating product testing. The successful candidate will have strong communication skills, particularly in English, attention to detail, and the ability to work effectively in a fast-paced, multicultural environment.

Responsibilities:

85 Customer Reception:
Greet and assist international customers via various communication channels (phone, email, chat, etc.).
Factory introduction and Product introduction.

Respond promptly and professionally to customer inquiries, providing accurate information and resolving any issues or concerns.

85 Order Processing:
Process and manage international customer orders, ensuring accuracy and timely delivery.

Collaborate with internal departments (such as sales, logistics, and inventory) to ensure smooth order fulfillment.

85 SQ Inquiry and Quotation:

Handle supplier quality (SQ) inquiries from international customers.

Prepare and provide accurate quotations for international customers.

85 Product Testing:

Coordinate product testing requirements for international customers, liaising with internal departments and internal testing facilities.


Requirements:
1. Bachelor's degree in English or related field is preferred.

2. Good oral and written English is mandatory; additional language skills are highly desirable.

3. Proven experience in customer service or a related role, preferably in an international setting.

4. Excellent verbal and written communication skills, with the ability to effectively communicate with diverse international customers and colleagues.

5. Strong interpersonal skills and ability to work effectively in a multicultural environment.

6. Detail-oriented with excellent organizational and problem-solving skills.

7. Proficient in using customer relationship management (CRM) software and other relevant tools.

8. Knowledge of international shipping and logistics processes is a plus.

9. Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment. 公司简要介绍：
公司名称:约克（中国）商贸有限公司
公司类型:外资（欧美）
公司规模:500-1000人
公司介绍:公司介绍：
江森自控（Johnson Controls），全球500强企业排名198位。作为一家总部在美国的跨国企业，江森自控在楼宇自动化控制系统的设计、安装和保养维护服务领域，以及商业、教育、政府、制造业、通讯、零售乃至医疗等行业的综合楼宇物业管理领域处于世界领先地位，提供的产品和服务包括楼宇智能化系统，消防系统，弱电总包系统，以及设备维护和运行服务。
江森自控成立于1885年，由Warren Johnson教授创立。在创立至今的125年中，江森自控以其雄厚的专业实力，悠久的企业文化和辉煌的公司业绩而在世界范围内享有极高的评价。公司总部设于美国威斯康辛州的密尔沃基（MILWAUKEE, WISCONSIN, U.S.A.）。
江森自控属下拥有500多家分公司和制造厂，分布在美国、加拿大、德国、荷兰、意大利、日本、新加坡和中国等近70个国家和地区，雇员人数超过14万人。
江森自控在2005年12月收购了约克国际公司——暖通空调、冷冻设备制造与服务的先锋。这将有助于江森自控向客户提供创建高效建筑环境领域的“全方位”服务。凭借在控制、 HVAC 、照明、防火和安全方面的技术优势，并以世界上***的全球服务队伍为后盾，江森自控公司和约克公司的全球市场网路将通过超过125个国家的500多个销售和服务分部向广大客户提供整合服务。
江森自控建筑设施效益业务（东南区），主要负责建筑设施效益业务在浙江、江西、福建三省的业务，东南区总部设立于杭州。
江森自控是一家充满朝气和活力的公司，我们诚邀您的加入！