[深圳]艾睿（中国）电子贸易有限公司

职位：Customer Service Officer 越南语客服
发布时间：2025-02-21
工作地点：深圳
信息来源：前程无忧(51JOB)
职位类型：全职
专业标签：外国文学
职位描述
专业1:越南语
职能类别:业务跟单
Job Description:
The main purpose of the position is to provide expert internal and external customer service and sales support to both the Inside Sales team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier.

What You’ll Be Doing
● Responsible for the Order to Invoice Process including: order entry & maintenance & follow up; inbound customer order management, shipping arrangement & related documents. Payment follow up.
● Provide expertise on internal and external customer service, and have close collaboration with Field Sales, Inside Sales (IS), Quote Specialist / Marketing, Warehouse and Logistics
● Support Sales team with direct customer contact following the demand planning and quality assurance processes.
● Responsible for overall customer management as well as handling customer returns, resolving customers’ enquiries, etc..
● Closely collaborate with Field Sales to maintain inventory at optimized level.
● Assist Inside Sales to complete process from quotation to ordering.
● Implement other tasks assigned by supervisor and support other necessary projects

What We Are Looking For
● The ideal candidate should be proficient in both English and Vietnamese communication.
● Customer-oriented and good teamwork
● Process driven and very strong in problem solving.
● High level of ownership and accountability for assigned tasks.
● Good communication skills suitable for both internal and external communities.
● Can effectively cope with change and be comfortable with ambiguity.
● Ability to respond rapidly and professionally to the demand of a high pressure commercial environment.
● Willing to work in a challenging and multicultural environment. 公司简要介绍：
公司名称:艾睿（中国）电子贸易有限公司
公司类型:外资（欧美）
公司规模:10000人以上
公司介绍:Arrow Electronics, Inc. (NYSE: ARW), 艾睿作为财富102强，是《财富》杂志最受赞赏的公司之一。全球技术解决方案公司艾睿电子致力驱动创新，引领超过180,000家领先的技术制造商和服务提供商。艾睿专注发展可提升业务及生活质素的科技解决方案，2020年销售额达到286.7亿美元。公司在全球拥有20,100名员工，超过345个业务网络，服务范围遍及80个国家。


Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 102 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 180,000 leading technology manufacturers and service providers. With 2020 sales of USD $28.67 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen.