[北京]美国联合航空公司北京办事处

职位：Customer Service Representative
发布时间：2025-03-22
工作地点：北京
信息来源：北京外航服务有限责任公司
职位类型：全职
职位描述
美国联合航空公司北京办事处招聘Customer Service Representative

职位详情

Vacancy: Customer Service Representative

Job overview and responsibilities:

Customer Service Representative will be a key customer contact at the airport and be responsible for ensuring that our United Airlines core4 principles (Safe, Caring, Dependable, Efficient) are maintained and extended to all customers traveling on United Airlines flights - Every Customer, Every Flight, Every Day. Duties will include an all-rounded oversight of the following Airport Operations functions: customer experience, lobby, ticketing, gate, baggage services, international departures and arrivals, cargo operations, ramp, cabin service, station operations center, automated facilitation controls, operations management, premium services, lounge.

?????? Checking-in and processing of passengers and baggage onto flights

?????? Ensuring that passengers are in possession of valid documentation for travel

?????? Meeting and boarding flights, assisting passengers wherever required

?????? Assigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth running

?????? Baggage service office activities

?????? Baggage make-up area inspection and supervision

?????? Ramp operations

?????? Station Operations Center duties

?????? Other assigned duties and responsibilities by the station management

Required Qualifications

Education

?????? High School Diploma or equivalent school leaving certificate required

?????? Bachelor’s degree preferred

Knowledge/Skills

?????? A proven track record of reliability

?????? Professional image and appearance

?????? Outstanding customer service skills

?????? Must be fluent in English and Chinese (written and spoken)

?????? Keyboard skills

?????? Confident communication skills

Experience

?????? Previous airport operations experience preferred

Other

?????? Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations

?????? Must be legally authorized to work in China for any employer without sponsorship

?????? Successful completion of interview required to meet job qualification

?????? Reliable, punctual attendance is an essential function of the position

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Applicants who are interested and qualified for this vacancy are kindly requested to submit their application via Careers at United Airlines | United Airlines jobs?before April 4, 2025