[成都]四川中鸿博悦房地产开发有限公司成都市酒店分公司

职位：前台
发布时间：2025-03-28
工作地点：成都
信息来源：郑州工程技术学院
职位类型：全职
职位描述
四川中鸿博悦房地产开发有限公司成都市酒店分公司
前台

薪资：4K-5K/月
工作地点：四川省 成都市
学历：大专及以上
职位诱惑：岗前培训 节日礼物 岗位晋升 带薪年假 包吃包住
薪酬福利：五险一金
发布时间：2025年3月28日

职位描述

岗位职责：

1. To attend to all the guests who approach the Front Desk immediately, cordially and with a smile.

当客人到达前台时，当即提供诚恳有礼的微笑服务。

2. To ensure the operation if required is to the Wyndham Standard and ensuring all guest needs are met and exceeded.

确保按照集团的标准服务，以达到甚至超越客人的期望。

3. To answer all telephone calls clearly and in a friendly manner, never allowing the telephone to ring more than three times.

用清晰友好的方式接听电话，铃响三声必应答。

4. To attend all guests in the procedure of check-in/check-out, inquiries, key handling, messages and all related matters.

按程序为客人办理入住/离店手续，房卡办理及相关服务。

5. To maintain an atmosphere of tranquillity and efficiency at the Front Desk.

维持和谐有效率的前台工作环境。

6. To register the guests promptly ensuring that they are provided with all the necessary information.

为客人快速准确地办理入住登记手续，并准确提供其所需的各项信息。

7. To enter all guest folios into the computer immediately and accurately.

确保客人的帐目准确，并及时录入电脑系统。

8. To be constantly aware of the rooms situation and to strive to obtain maximum occupancy.

始终关注客房率情况，最高限度的提高酒店客房率。

9. To use the correct procedure for handling calls, including all billing forms, message handling and the selling of guest services and restaurants in the hotel.

依照标准程序处理客人电话、帐目，及推销酒店的各项服务设施及餐饮项目。

10. To handle wake-up calls accurately and promptly as requested.

准确快速地按照客人要求提供叫醒服务。

11. To enter all guest folios and relevant data into the system promptly and accurately.

将客人的资料完整地准确地迅速地输入电脑系统。

12. To take rooms reservations efficiently.

准确迅速地接收客人预订。

13. To ensure that the VIPs, Special request rooms are pre-assigned, and that all keys are available and in order prior to the guest’s estimated time of arrival.

确保所有贵宾，所有有特殊要求的预订在客人抵店前就排定房号，并

准备妥当。

14. To maintain and update the guest’s history files on a regular basis.

更新完善宾客客史档案。

15. To maintain and update the Guest Recognition Program records.

更新完善客史内的宾客喜好。

16. To be aware of all hotel activities and the layout of the hotel.

熟悉酒店所有营业项目及服务设施。

17. To extend a personal service to the guests, and assist them in all their requirements.

向客人提供个性化的服务，满足不同客人的需求。

18. To take telephone messages, and ensure that all messages are distributed promptly.

接收电话留言，确保客人的留言都被快速地送抵。

19. To ensure that all vouchers for rebates and corrections are clearly explained and supported.

确保所有的财务凭证，帐目减免（折扣，调整）都按要求准确办理。

20. To ensure that a Guest Services Manager signs all rebates and paid out vouchers, being conscious to avoid the necessity for rebates.

避免不必要的帐目减免，确保帐目折扣（减免，调整）及现金预提都有宾客服务经理的签字。

21. To issue and close all safety deposit boxes using proper forms.

提供客用保险箱并完成使用所需的办理手续。

22. To adhere to the hotel’s credit policy at all times.

始终贯彻酒店的客人信用制度规定。

23. To prepare and balance cash report and remittance envelop at the end of the shift.

在每班结束时必须完成财务报表及收银员封包。

24. To maintain the logbook by recording any information and guest comments.

在交接本上纪录酒店应知信息及宾客建议。

25. To maintain good working relationship with colleagues and all other departments.

和所有的同事及其它部门同事建立良好的工作关系。

26. Carry out other tasks as directed by your supervisors完成你上级交待的其它工作任务

岗位要求：

· Able to converse in English fluently· 英语流利

l College School Diploma and Above大专学历以上

l Customer Service Oriented具有“客户服务至上”的理念l Efficiency高效的工作能力l Desirable Communication Skill良好的沟通技能l Team Player良好的团队合作精神

投递说明：

两轮面试：1 HR面试 2部门面试

单位简介

温德姆至尊品牌是温德姆酒店集团旗下的一个奢华品牌，致力于为旅行者提供高品质的住宿体验，为城市和度假区域提供豪华的住宿选择。成都中鸿温德姆至尊酒店是温德姆品牌大家庭中的一颗耀眼明星，卓越的服务和完善的设施，搭配雅致的建筑设计风格，可谓相得益彰，共同营造出触手可及的奢华和灵动自由的体验，也象征着温德姆品牌的非凡格调。

酒店坐落于成都市十陵街道蜀王大道北段89号，交通便利，距成都东站仅3.7公里、地铁4号线十陵站直达、成洛高架出口、紧邻成都大学、青龙湖湿地公园，方便通往成都各个主要旅游景区。

四川中鸿博悦房地产开发有限公司成都市酒店分公司
领域：住宿和餐饮业
规模：150-500人
地址：四川省成都市龙泉驿区十陵街道蜀王大道北段89号

投递简历：zz***net[点击查看]