[上海]泰科电子（上海）有限公司

职位：技术客服
发布时间：2025-04-28
工作地点：上海
信息来源：前程无忧(51JOB)
职位类型：全职
职位描述
福利:五险一金 年终奖金 定期体检 补充医疗保险 弹性工作
职能类别:客服专员/助理
Role brief
Be the face and voice of TE Connectivity to drive company growth by delivering Extraordinary Customer Experience. Make it easy for customers to do business with TE. Make every interaction memorable enabling deeper relationships. Deliver value to our small and medium-sized customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth through both inbound and outbound reach. Create a favorable impression and sell the TE brand to strengthen our ability to attract, retain and win with Customers.

Your Responsibilities
You will play a fundamental role in achieving our growth targets through a passion to serve. Your main responsibilities will be to:
61 Develop, enhance, and grow customer relationships through lead generation, building an opportunity pipeline, nurturing customers through their buying journey and driving customer loyalty.
61 Offer Solutions to customers that add value to them as they reach out for support throughout their journey – “Research to Cash”.
61 Become an expert on the TE value proposition - Technical Expertise, Superior Service, ability to demonstrate your knowledge and influence buying decisions through our innovative product solutions.
61 Understand the landscape of small and medium-sized customers by actively probing, providing options and solutions as well as treating customers as valued.

KPIs:
61 Customer Effort Score (CES), inquire to opportunity conversion rate, opportunity to conversion rate

Your Profile
61 Demonstrated ability to solve problems, influencing skills and ability to deal with ambiguity
61 Strong verbal, written and presentation skills
61 Proven ability to initiate, organize and complete multiple tasks in a timely manner
61 Bring creative and new ideas to work
61 Must be resilient and prefer an environment that embraces change
61 Must be able to win Customers through storytelling and engaging conversations.
61 Ability to be flexible with work schedule, including weekends and holidays
61 Consultative selling experience desired
61 Relevant product or industry experience desired

Education
61 Bachelor’s degree preferred (e.g. Engineering/ Business/ Marketing) 公司简要介绍：
公司名称:泰科电子（上海）有限公司
公司类型:外资（欧美）
公司规模:10000人以上
公司介绍:ABOUT TE CONNECTIVITY
TE Connectivity (“TE”) headquartered in Ireland, is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including over 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at on WeChat.

关于TE Connectivity
TE Connectivity (以下简称“TE”）总部位于爱尔兰，是全球行业技术领先企业，致力于创造一个更安全、可持续、高效和互连的未来。TE 广泛的连接和传感解决方案助力电力、信号与数据的传输，持续推动下一代交通、可再生能源、自动化工厂、数据中心以及医疗技术等的发展。TE在全球拥有逾85,000名员工，其中9,000多名为工程师，合作的客户遍及全球近130个国家。TE相信“EVERY CONNECTION COUNTS”。更多信息，请关注TE官方微信“泰科电子 TE Connectivity”。