[浙江]国泰航空公司

职位：Senior Airport Lead
发布时间：2025-06-23
工作地点：其它
信息来源：北京外航服务有限责任公司
职位类型：全职
职位描述
国泰航空公司杭州站招聘Senior Airport Lead

职位详情

Senior Airport Lead

高级机场代表

Location: Hangzhou

Role Introduction:

1、To oversee and supervise the daily assigned team member functions to ensure overall operations run smoothly and efficiently during the operational shift whilst conforming to established safety and security standards.

2、To deliver the best possible operation and airport service experience to ensure our customers always feel special, valued and recognised regardless of circumstance.

Key Responsibilities:

1、Safety First, Quality Always

1) Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards

2) Achieve absolute operational integrity with zero safety defects and security infringements

3) Support local airport management to identify and mitigate personal, safety and security risks in the workplace for employees (suppliers included) by promoting and developing a culture of zero tolerance on safety and security incidents

4) Deputise as the Airline s Operational Duty Holder (ODH) of the airport adhering to the risk escalation process to the Functional Duty Holder (GM ASD)

2、Operational Excellence

1) Manage and oversee Ground Handling Agent teams dedicated to Cathay flight operations to achieve operational excellence of being on time and error free

2) Help to implement innovative ideas and strive to do things differently and better in all aspects of airport operations

3) Assist in ensuring and maintaining operational and productivity performance conformance to standards

4) Support airport management to conduct regular Quality Control checks on station performance including provision of service by suppliers as required

5) Conduct flight briefings as required

6) Willing to take up extra responsibilities (e.g. projects) and work shift duties

7) Undertake any other reasonable task as required

3、Outstanding Product and Services

1) Ensure people and team are up-to-date with the latest product knowledge and support the team to effectively utilise products and services to provide the highest possible quality of experience for our customers across all touch points

2) Support the team to deliver Service Straight From The Heart on a daily basis to create genuine connection and memorable experiences for our customers across all points of contact

3) Support the use of new technologies in the provision of customer service

4) Give recognition to our highest-value customers (front-end and elite Marco polo members)

4、Crisis Management capability and preparedness

1) Familiarity with all contingency plans and manual fall-back procedures to meet the required standards

2) Effectively manage flight disruptions and irregularities and support airport management as required

3) Ensure our customers are cared for, informed and given choice where possible through the use of disruption management tools

5、People Development and Performance Management

1) Lead, support and encourage own team to achieve success

2) Build a strong and motivated team, ensure the right people are in place to foster positive team spirit and facilitate teamwork

3) Supervise and mentor direct reports, encouraging effective collaboration

4) Develop employees with high potential and identify learning opportunities to ensure appropriate training and development programmes are in place to suit both self-handled and 3rd party ports as appropriate

5) Maintain active and ongoing dialogue in relation to employee goals and performance

6) Actively engage with employees to enhance communication and their understanding of department goals

7) Demonstrate leadership and lead by example in accordance with Cathay Pacific s core values

8) Enhance the employee experience in line with the role level and Cathay Pacific s internal brand promise

6、Supplier Management

1) Assist in monitoring and conducting regular performance review meetings with suppliers

2) Support the Airport Operations Manager to implement any action plan efficiently and keep track of progress with documented records

7、Cost efficiency and productivity

1) Monitor team daily productivity and flexibility in resource deployment

2) Support the Airport Operations Manager to drive down costs in daily operation

3) Support station administration duties

8、Represent Cathay interests in the Airport Community

1) Support the Airport Operations Manager to work with external parties in the best interests of the Company authorities, suppliers and service providers, oneworld Partners, and other airlines

2) Ensure competition compliance involvement in airport-related industry affairs (i.e. AOC)

3) Protect the Company s reputation

9、E&A

Emergency and Accident and Crisis Response responsibilities as required

1、Academic Qualifications

College degree is desirable

2、Knowledge, Skills, Training and Experience

1) Strong command of written and spoken English is mandatory with the local language being an advantage

2) At least 3 years solid Customer Service experience, preferably in airlines or airport services

3) Ability to work independently with good decision-making skills

4) Self-motivated and committed leader who enjoys teamwork

5) Very strong customer service mentality with strong interpersonal skills

6) Sound technical knowledge and capability (multi-skilled) to perform each airport job function (requirement to pass all training arranged by ASD)

7) Thorough understanding of Company policies and international regulatory procedures and all required local regulatory matters

8) Ability to handle different operational modes such as normal operations, disruption, Emergency & Accident and contingency situations

9) Adapts to and embraces constant change

声明：
1、国泰航空为每位应聘者提供平等应聘的机会。应聘者提供的个人数据将严格按照政策使用，并仅用于招聘目的。
2、如八周内未收到进一步安排可视为应聘不成功。所有相关信息将被存档至多二十四个月。如有需求可联系我们的数据保护人员提供个人信息收集声明的副本。

注意:

1、所有中国内地职位的劳动合同遵循当地条款。

2、应聘者须持有中国身份证。

3、一旦确认录用，将安排与国泰航空指定的当地第三方人力资源机构签订劳动合同，及由其负责档案保管。

Job Application:

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