[上海]科氏集团

职位：人事/IT服务中心专员-日语
发布时间：2025-07-29
工作地点：上海
信息来源：前程无忧(51JOB)
职位类型：全职
专业标签：外国文学
职位描述
专业1:日语
福利:培训
职能类别:人事专员
What You Will Do
1.Quickly learn brand new technology and be able to provide HR inquiry, transactional support and IT technical support , Travel & Expense inquiry support and customer service to all Koch companies
2.Facilitate learning and change management processes by guiding our consumers through these new tools and technologies
3.Provide exceptional consumer experience while resolving customer questions and troubleshooting issues
4.Responsible for incoming cases and calls using state-of-art telephony technology and HR / IT/Mytravel&Expense/Case & Knowledge Management tools, which include chat functionality
5.Collaborate with other KGS business units & third-party providers (vendors) to research and solve more complex or technical cases
6.Adhere to Knowledge Centered Support (KCS) practices to create and update knowledge articles
7.Comply 100% with all laws and regulations

Who You Are (Basic Qualifications)
1.College degree or above with at least 1 year's of working experience
2.Experience using MS Office (Outlook, Word, Excel)
3.Comfortable communicating with all levels of an organization
4.Experience researching, troubleshooting and resolving consumer inquiries
5.Strong collaboration skills and team player with a high sense of accountability

What Will Put You Ahead
1.Experience working in a Call Center/Service Center is preferred
2.Basic command of written and spoken English preferred
3. Experience working with an HCM platform (Infor, SAP, etc.) and Case Management System (ServiceNow, etc.)
4.Fluent spoken Japanese and basic written Japanese skills

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are
As a Koch company, Koch Global Services (KGS) creates solutions spanning technology, human resources, finance, project management and anything else our businesses need. With locations in India, Mexico, Poland and the United States, our employees have the opportunity to make a global impact.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. 公司简要介绍：
公司名称:科氏集团
公司类型:外资（欧美）
公司规模:10000人以上
公司介绍:科氏集团
经过近百年的发展，KOCH科氏工业集团从一家以工程和原油开采起家的公司，成为美国***私企之一，在70多个国家拥有超过12万名员工。
KOCH非常注重科技投资，自2003年以来，科技领域的投资增长达到近1200亿美元，在过去五年中，该领域投资更超过150亿美元。KOCH深入各行各业，抓住机遇，发掘新潜力并进一步开拓业务疆域，为客户、合作伙伴和公司创造持续价值。这就是科氏引以为傲的“基于市场的管理“（MBM®）原则的精髓。
KOCH致力于实现互惠互利的良性循环（VCMBs），我们目前已成功实现五大循环：工程解决方案；集聚、贸易和分销；化学过程工业；投资以及电子和数据技术。


饰而杰汽车制品（苏州）有限公司
2017年，KOCH收购玻璃和汽车饰件制造商Guardian Industries。Guardian为美国住宅窗户生产了相当大比例的涂层节能玻璃，也是商用外墙和汽车工业高性能玻璃的主要供应商。Guardian还带来了汽车装饰技术的新能力。 提 供汽车装饰技术。公司的Integrille系统使用活动的百叶窗来简化汽车在高速行驶时的空气动力学，提高燃油效率。