[青岛]太平船务（中国）有限公司

职位：Intern, CS-青岛分公司客服部实习生
发布时间：2025-11-05
工作地点：其它
信息来源：前程无忧(51JOB)
职位类型：全职
职位描述
专业1:国际贸易学
职能类别:客服专员/助理
Job description：
1. Multi-Channel Case Resolution:
Address customer inquiries through various channels including mail (e.g., COD/COV/Cancel/amendment/Due Diligence check/VGM, etc.) and phone, ensuring timely and effective resolutions.
2. Counter Operations
Manage customer Bill of Lading (BL) release and amendment requests via multiple channels including mail, phone, and face-to-face interactions
Oversee security paper management, including counter self-printing and web printing for customers, ensuring secure and efficient document handling.
3. Customer Operational Onboarding:
Lead the customer operational onboarding process, ensuring new customers adapt to PIL business and operational procedures fast and smoothly.
4. DD / DAR Application:
Handle DD filling, verification, and DAR (Detention/Demurrage Additional Request) applications, ensuring compliance with protocols.
5. Customer Satisfaction:
Be accountable for maintaining high levels of customer satisfaction throughout the case management and customer operations process.

Job Requirements:
1. Current undergraduate or postgraduate student.
2. Logistics or international trade majors-related are preferred. Candidates from other majors with a strong willingness to develop a career in the shipping industry are also encouraged to apply.
3. Must be able to commit to a full-time internship and be available for 4-5 days per week.
4. Proficient in M365.
5. Good Communicator: The staff will demonstrate an ability to communicate effectively (written and verbal) with stakeholders to detail to the tasks assigned.
6. Team Player: The staff must be a team player, fostering strong working relationships with colleagues to achieve collective success.
7. Customer-Focused: The staff should maintain a customer-focused mindset.
8. Able to communicate in English (CET-4 or above.) and Mandarin, both verbal and written. 公司简要介绍：
公司名称:太平船务（中国）有限公司
公司类型:外资（非欧美）
公司规模:500-1000人
公司介绍:PIL太平船务作为亚洲领先的航运公司之一，专注于集装箱航运的核心业务，以及包括集装箱制造、仓储和物流相关服务在内的其它业务。
太平船务成立于1967年，是东南亚本土***的航运公司，在世界集装箱班轮公司运力榜上名列第12位。从经营近洋散杂货的小船东，太平船务已发展成为世界级的航运企业，为客户提供的服务网络覆盖全球90个国家500多个地点，拥有并经营一支大约100艘集装箱船和多用途船的船队。
“以人为本、挑战极限、着眼未来”是太平船务创立57年以来重要的价值观，不但为我们经历无数大风大浪保驾护航，也不断激励着我们砥砺前行。
在中国，太平船务目前每周有约30个集装箱班轮航次。包括区域总部上海在内，一共有25个注册分公司。
太平船务非常重视员工的工作体验和归属感建立，鼓励员工间的合作文化，成立了员工活动俱乐部，通过有趣、健康和有意义的休闲娱乐及运动，如电影、瑜伽、掼蛋、油画、羽毛球等，创造了一个友好和积极的工作环境。