[不限城市]飞利浦（中国）投资有限公司 Philips (China) Investment Co.,Ltd.

职位：服务工程师-医疗设备
发布时间：2025-12-01
工作地点：其它
信息来源：前程无忧(51JOB)
职位类型：全职
职位描述
专业1:生物医学工程（电子信息类）
专业2:生物医学工程（生物医学工程类）
福利:培训
职能类别:医疗器械维修人员
Job Title: Field Service Engineer (2025-2026 Campus)
校招职位，需要具备生物医学工程及相关专业背景；
Job Description
现场服务工程师
工作地点：福州
Job Responsibilities:
61 Provides advanced technical support, including comprehensive troubleshooting and escalation support, ensuring accurate diagnostics and resolutions while strictly adhering to regulatory guidelines and safety protocols.
61 Conducts in-depth diagnostics and repairs on complex medical devices, ensuring minimal downtime and optimal performance to meet the critical needs of healthcare providers and patients.
61 Understands implications of work, makes recommendations for solutions, and utilizes experience and in-depth knowledge to complete a wide range of tasks in resourceful and effective ways.
61 Exercises within established procedures, utilizes specialized skills to perform in-depth analysis of assigned tasks, identifying key issues and patterns and resolves moderately complex problems to drive results.
61 Executes thorough pre-visit preparation, ensuring that all necessary parts, tools, and diagnostic information are available to achieve resolution in *** visit and enhance customer satisfaction.61 Handles customer escalations and complaints by following established processes, ensuring accurate information capture, timely resolution, and maintaining high levels of customer service.61 Takes initiative with medium to high technical complexity support tasks, making informed decisions within defined frameworks to deliver effective solutions and improve device functionality.
61 Engages actively in continuous improvement initiatives, sharing complex solutions and technical knowledge to enhance service quality, efficiency, and team performance.
61 Provides technical mentorship and guidance to junior technicians, sharing expertise, best practices, and technical procedures to improve overall team capabilities and service outcomes.
61 Collaborates with cross-functional teams and the wider organization to identify opportunities for sales or value-added services, supporting business goals and enhancing customer relationships.

在这个岗位上，您将有机会
充分得到影像产品的系统学习和技术培训，为客户提供专业的售后服务工作，包括维修、保养及升级等服务；通过维护、提高客户满意度不断促进飞利浦售后业务甚至售前业务的发展。

您的职责是
为客户提供快速、专业的售后服务工作，包括安装、维护、维修及现场升级服务等。
执行及时有效的维修动作及良好的客户沟通工作，维护客户满意度。
保持跟销售部门、售后业务部门的紧密合作，促进影像售前售后业务的发展。
完成相关的KPI指标的考核。
负责福州周边地区飞利浦CT 等影像类产品的维修保养升级。
完成公司各项指标要求，准确提供工单和报告。
参加公司要求的培训并乐于接受新知识和技能。
维系客户关系，支持销售拓展商务机会

How we work together：
We believe that we are better together than apart.

About Philips：
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.61 Learn more about our business.61 Discover our rich and exciting history.61 Learn more about our purpose.If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here. 公司简要介绍：
公司名称:飞利浦（中国）投资有限公司 Philips (China) Investment Co.,Ltd.
公司类型:外资（欧美）
公司规模:10000人以上
公司介绍:荷兰皇家飞利浦公司是一家领先的健康科技公司，致力于在从健康生活方式、疾病预防、到诊断、治疗和家庭护理的整个“健康关护全程”，凭借先进的技术、丰富的临床经验和深刻的消费者洞察，不断推出整合的创新解决方案，助力健康医疗系统实现四重目标——提高大众健康水平、提高医护人员满意度、改善患者体验，并降低关护成本。飞利浦的愿景是通过有意义的创新，令世界更健康、更可持续的发展，到2030年每年改善25亿人的生活。

飞利浦公司总部位于荷兰，2021年销售额达172亿欧元，在全球拥有大约78,000名员工，销售和服务遍布世界100多个国家。公司目前在诊断影像、图像引导治疗、病人监护、医疗信息化以及消费者健康和家庭护理领域处于领导地位。

在飞利浦，每一个人，都至关重要。这是我们始终坚持的信念。在飞利浦，你将用数字化驱动有意义的创新，积极影响自己与数十亿人的生活，践行改善人类生活的使命。我们全心营造多元包容的工作环境，平等互助的工作氛围，让你的独特之处得到充分尊重和欣赏，鼓励你释放真我，以梦为马，不负韶华。本着 “立足中国，辐射全球” 的理念，我们通过布局广泛的业务线，为你带来广阔的平台、丰富的学习资源、多样的内部发展机会，助你成为具备全球化视野和本土深度的一专多能复合型稀缺人才。

创美好，做真我，迎蜕变。
我们深信每一个你都卓尔不凡, 更期待与志同道合的你笃行致远。