[上海]科氏卓越企业服务（上海）有限公司

职位：Service Center Intern-韩语
发布时间：2026-02-02
工作地点：上海
信息来源：前程无忧(51JOB)
职位类型：全职
职位描述
职能类别:韩语/朝鲜语翻译
What You Will Do
1.Quickly?learn?brand?new?technology?and?be?able?to?provide?HR?inquiry,?transactional?support?and?advanced?level?of?IT?technical?support?, Travel & Expense inquiry support and customer service?to?all?Koch?companies.
2.Facilitate?learning?and?change?management?processes?by?guiding?our?consumers?through?these?new?tools?and?technologies.
3.Provide?exceptional?consumer?experience?while?resolving?customer?questions?and?troubleshooting?issues .
4.Responsible?for?incoming?cases?and?calls?using?state-of-art?telephony?technology?and?HR?/?IT/Mytravel&Expense/Case?&?Knowledge?Management?tools,?which?include?chat?functionality.
5.Collaborate?with?other?KGS?business?units?&?third-party?providers?(vendors)?to?research?and?solve?more?complex?or?technical?cases.
6.Adhere?to?Knowledge?Centered?Support?(KCS)?practices?to?create?and?update?knowledge?articles.
7.Comply?100%?with?all?laws?and?regulations .


Who You Are (Basic Qualifications)
1.Experience?using?MS?Office?(Outlook,?Word,?Excel) .
2.Comfortable?communicating?with?all?levels?of?an?organization .
3.Experience?researching,?troubleshooting?and?resolving?consumer?inquiries.
4.Strong?collaboration?skills?and?team?player?with?a?high?sense?of?accountability .
What Will Put You Ahead
1.Experience?working?in?a?Call?Center/Service?Center?is?preferred .
2.Basic?command?of?written?and?spoken?English?preferred.
3.Experience?working?with?an?HCM?platform?(Infor,?SAP,?etc.)?and?Case?Management?System?(ServiceNow,?etc.).
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a Koch company, Koch Global Services (KGS) creates solutions spanning technology, human resources, finance, project management and anything else our businesses need. With locations in India, Mexico, Poland and the United States, our employees have the opportunity to make a global impact.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. 公司简要介绍：
公司名称:科氏卓越企业服务（上海）有限公司
公司类型:外资（欧美）
公司介绍:经过近百年的发展，KOCH科氏集团从一家以工程和原油开采起家的公司，成为全球***私企之一，在60多个国家和地区拥有超过12万名员工。 KOCH致力于实现互惠互利的良性循环(virtuous cycles of mutual benefit)，我们目前已成功实现五大循环：工程解决方案；集聚、贸易和分销；化学过程工业；投资以及电子和数据技术。