[长春-汽车经济技术开发区]长春奔腾瑞马自动化有限公司上海分公司

职位：售后技术助理（实习生）
发布时间：2026-05-12
工作地点：其它
信息来源：前程无忧(51JOB)
职位类型：全职
职位描述
专业1:智能制造技术
专业2:机械电子工程
福利:培训 五险一金 带薪年假 年终奖金 绩效奖金 通讯补贴 交通补贴 定期团建 有餐补 员工旅游
职能类别:售后技术支持工程师
Job Responsibility
工作职责
1. Post-sales Business Support
售后业务事务辅助
Assist the post-sales team in tracking the progress of work orders, summarizing and organizing customer feedback and on-site service records, ensuring the completeness and standardization of the archived materials.Assist the post-sales team in tracking the progress of work orders, summarizing and organizing customer feedback and on-site service records, ensuring the completeness and standardization of the archived materials.
协助售后团队跟进工单进度，汇总整理客户反馈、现场服务记录，确保资料归档的完整性和规范性。
Coordinate internal technical personnel to follow up on daily post-sales affairs such as spare parts delivery and equipment maintenance scheduling, ensuring the efficient and smooth operation of the post-sales process.
协调内部技术人员，跟进备件发货、设备维修排程等日常售后事务，保障售后流程高效顺畅。
Assist in communicating with customers through phone calls, emails, and online meetings, accurately record meeting requirements, and follow up on matters to ensure closure.
协助对接客户，通过电话、邮件、线上会议完成沟通工作，精准记录会议需求，跟进事项闭环。
Participate in handling customer complaints, assist in analyzing the problems, and propose improvement suggestions.
参与客户投诉处理，协助进行问题分析，提出改进建议。
2.Technical Documentation and Plan Organization
技术文档与方案整理
Responsible for the organization, optimization, and archiving of technical documents related to the automation solution, including debugging records, debugging logs, list of drawings, equipment operation instructions, etc.
负责自动化解决方案相关技术文档的整理、优化、归档，包含调试记录、调试记录、图纸清单、设备操作说明等。
Extract on-site service experience and assist in building and updating the internal knowledge base, as well as organizing fault cases and frequently asked questions FAQs.
提炼现场服务经验，协助搭建、更新内部知识库，整理故障案例、常见问题FAQ。
Complete the layout, editing, and version management of simple technical plans and quotation plans under guidance.
在指导下完成简易技术方案、报价方案的排版、编辑及版本管理工作。
Participate in the company's internal technical training and assist in organizing training materials.
参与公司内部技术培训，协助整理培训资料。
3.Process Optimization and Innovation Support
流程优化创新支持
Actively consider the direction of optimization, and propose reasonable improvement suggestions for tasks such as post-sale information flow and document reuse.
主动思考优化方向，针对售后信息流转、文档复用等工作提出合理化改进建议。
Utilize tools like Excel, flowcharts, and AI-assisted tools to create simple visual dashboards and organizing tools, thereby enhancing the efficiency of the department's workflow.
利用Excel、流程图工具、AI辅助工具等，制作简易可视化看板、整理工具，提升部门事务工作流程效率。
Participate in internal process improvement projects of the company and provide data support for process optimization.
参与公司内部流程改进项目，为流程优化提供数据支持。

Job Qualifications
任职资格要求
- College students or above, majoring in related engineering fields such as automation, intelligent manufacturing, mechatronics, intelligent manufacturing, mechanical-electrical engineering, electrical engineering, etc.;
大专及以上在校学生，自动化、智能制造、机电一体化、智能制造、机械电子工程、电气工程等相关工科专业；
- Possess basic technical understanding skills, able to identify basic equipment names, I/O signals, and understand simple electrical and mechanical structure drawings;
具备基础技术理解能力，可识别基础设备名称、I/O信号，看懂简单电气、机械结构图纸；
- Proficient in using Office suite (Word, Excel, PPT), willing to learn various document management tools;
熟练使用Office办公套件（Word、Excel、PPT），愿意学习各类文档管理工具；
- Have clear work organization, pay attention to document standardization and accuracy of data versions, and be meticulous and thorough in work.
工作条理清晰，注重文档规范性、资料版本准确性，做事严谨细致。
- Good at communication: Able to clearly interact with both internal and external personnel, accurately convey work information, and proactively update the progress of work;
善于沟通：能够清晰对接内外部人员，准确传递工作信息，主动同步工作进度；
- Possess innovative thinking: Not limited to basic work instructions, actively consider ways to optimize work;
具备创新思维：不局限于基础工作指令，主动思考工作优化方式；
- Strong ability for self-learning, capable of independently completing assigned special tasks under the guidance of the department;
自主学习能力强，可在部门指导下独立完成分配的专项工作；
- Have a team spirit, able to collaborate with colleagues to complete tasks.
具备团队合作精神，能够与同事协作完成任务。
- Have experience in campus technical projects such as PLC training, intelligent vehicles, RoboMaster, etc., as well as competition and club activities;
拥有PLC实训、智能车、RoboMaster等校园技术项目、竞赛及社团经验；
- Be proficient in using AI-assisted tools and flowchart tools (Visio/ProcessOn), and be familiar with advanced functions such as Excel data pivot tables;
熟练使用AI辅助工具、流程图工具（Visio/ProcessOn），掌握Excel数据透视表等进阶功能；
- Understand automation industry equipment and after-sales processes, and have relevant internship experience preferred;
了解自动化行业设备、售后流程，有相关行业实习经验者优先；
- Have a certain programming foundation and be proficient in programming languages such as Python/Java;
具备一定的编程基础，掌握Python/Java等编程语言；
- Have good English listening, speaking, reading and writing skills, and be able to read English technical documents.
英语听说读写能力良好，能够阅读英文技术文档。 公司简要介绍：
公司名称:长春奔腾瑞马自动化有限公司上海分公司
公司类型:外资（欧美）
公司规模:50-150人
公司介绍:As a system supplier for industrial automation systems, PENTANOVA develops intelligent and fully automated solutions for global customers.
In doing so, we pay attention to the highest quality and innovation. With our products and technologies, we enable the realisation of smart industrial processes.
PENTANOVA stands for the development of custom-fit overall concepts and efficient project management.
作为工业自动化系统的系统供应商，PENTANOVA为全球客户开发智能和全自动化解决方案。
在此过程中，我们秉承高品质和高创新的理念。凭借我们的产品和技术，我们将智能工业流程变为现实。
PENTANOVA代表着量体裁衣般整体概念的发展和高效的项目管理。