[成都]成都城投锦华商业管理有限公司金牛区酒店分公司

职位：前台实习生
发布时间：2026-10-14
工作地点：成都
信息来源：成都职业技术学院
职位类型：兼职
职位描述

成都城投锦华商业管理有限公司金牛区酒店分公司

前台实习生

2K-3K/月 成都市 不限

职位诱惑：岗前培训 节日礼物 扁平管理 岗位晋升 包吃包住

发布时间：2026年10月14日

职位描述

岗位职责：

1. Develop a thorough knowledge of room locations, room types, rates, discounts, hotel facilities and their hours of operation, special promotions etc.

熟悉酒店客房位置、类型、房费、折扣、酒店设施、营业时间以及特殊促销等。

2. Go through relevant information about arrivals during shift; VIP, Marriott Bonvoy member, regular guests, groups, etc. Room situation and functions.

了解每一班抵店客人信息，包括贵宾、万豪旅享家会员、常客、团体客人抵店相关信息。检查房间状态和功能。

3. Answer all telephone calls in a courteous and efficient manner.

高效地、彬彬有礼地回答所有电话。

4. Greet arriving guests with a smile and eye contact using the guest’s name.

以微笑和欢迎的目光交流迎接抵店客人，并使用客人姓名称呼客人。

5. Responsible for obtaining proper payment details and other registration information from the guest.

认真地、准确地获取客人付款细节以及其它登记信息。

6. Assign adequate room as per reservation and request from guest.

根据预订及客人要求分配房间。

7. Prepare key wallet, with room number, rate and departure date. Explain use of elevators and room key and wish a pleasant stay.

准备房间钥匙折，并写上房间号码、房价、离店日期。解释电梯和房间钥匙使用方法。祝愿客人住店愉快。

8. Enter the guest-details in the guest profile in the computer, with any special requests when applicable.

把客人详细资料输入电脑系统，并注明客人的特殊需求。

9. Files the registration card under the room-number in the in-house rack.

按房间号码把登记卡放到架子上存档。

10. Handle safe-deposit boxes in accordance with hotel procedures.

按酒店服务规范和服务程序为客人办理贵重物品寄存的保险箱服务。

11. Handle foreign currency exchange.

为客人提供外币兑换服务。

12. Update the Front Desk Log Book, in which all essential information and of importance to all shifts is recorded.

更新前台交班本。记录对各班次都必须获悉并掌握的重要信息。

13. Resolve guest complaints, without involving Supervisor if possible. When needed, refer the matter to the Supervisor or Guest Service Manager.

尽可能在没有上级参与的情况下解决客人投诉。必要时向领班或者宾客服务经理汇报。

14. Report on complaints and/ or comments to Management.

向上级汇报客人投诉以及客人对酒店的评价。

15. Maintain good working relations with Housekeeping; promptly inform about early departures, early arrivals, extended stays, late check-outs, room-moves, special requests etc.

维持与客房部的良好关系, 迅速将有关客人提前离店、提前抵店、 续住、推迟退房、换房以及其它特殊要求通知管家部。

16. Take personal responsibility for guest requests, follows up with relevant department to ensure the request has been acted upon.

主动解决客人的要求并且追踪有关部门确保客人的要求得到满足。

17. Handle check-out according to hotel procedure, to ensure correct payment. Know and understand the importance of correct procedures regarding cash payment, credit cards, cheque, foreign currency and billing.

根据酒店服务程序为客人办理离店手续，确保客人准确付款。熟练掌握现金付款、信用卡、支票、外币兑换和转帐等有关程序。

18. Inquire if the guest had a pleasant stay. Note down any comments and feedback for Management’s information.

询问客人是否入住愉快。记录客人意见和反馈并向上级汇报。

19. Maintain the Reception area and back office clean and tidy.

保持前台区域和后台办公室干净与整洁。

20. Assist in keeping an adequate stock of forms, paper, key cards, brochures, etc.

确保有足够的表格、纸张、钥匙、宣传册等。

21. Report any unusual occurrences to the Shift Leader, Guest Service Manager or Assistant Front Office Manager.

任何异常事件发生时向领班、宾客服务经理或前厅部副经理汇报。

22. Be familiar with AC hotel by Marriott Chengdu north Guest Satisfaction Standards and is guided in daily work by these.

熟练掌握成都AC酒店顾客满意标准并贯彻于日常工作中。

23. Be well familiar with the Marriott Bonvoy program and contributes actively in enrolling new members.

熟练掌握万豪旅享家计划，积极发展新会员。

24. Deliver high quality service to guests.

向客人提供优质服务。

25. Ensure guest needs and reasonable requests are met.

确保满足客人需求和合理要求。

26. Seek opportunities to continually improve guest service.

通过记录客人的评论并以此为实践，不断地寻找机会发展对客服务。

27. Identify VIP, Marriott Bonvoy member, regular and long staying guest, develop rapport to offer personalized service and assistance.

确认贵宾、万豪旅享家顾客、常规客人和长住客人。建立良好关系并提供个性化和超值服务。

28. Sell the hotel and AC hotel by Marriott Chengdu north products and services using up-selling and suggestive selling techniques.

使用促銷和建议性的销售技巧销售飯店和成都AC酒店的产品与服务。

29. Promote the hotel and AC hotel by Marriott Chengdu north product and service to guests.

促销酒店与成都AC酒店的产品与服务。

30. Keep hotel information confidential.

保守酒店机密。

31. Adhere to the hotel’s security and emergency policies and procedures.

坚持酒店安全制度、紧急情况处理规定和程序。

32. Ensure a high lever of cleaning is maintained in work area.

保持维护所在工作区域的高度整洁。

33. Abide by AC hotel by Marriott Chengdu north Guest Satisfaction System.

在工作中遵循成都AC酒店对客服务满意标准。

34. Carry out other tasks as directed by your supervisors.

在上级指导下执行其它任务。

岗位要求：

Good command of spoken and written English.

良好的英语口语和听力

you can be replaced by general good attitude and appearance and with potential to easily learn the skills.

无经验者需具有良好的外表与积极的态度,学习技能的潜力。

投递说明：

l Outgoing and pleasant character with good inter-personal communication skills.

性格外向，良好的沟通和人际交往

l Able to operate computer software program.

能够操作办公室软件

其他描述：

单位简介

成都AC酒店是亚太区首家由万豪酒店管理集团直接运营的AC品牌，位于四川省成都市金牛区凤凰山体育公园商业综合体（2号楼）南侧。酒店共有240间客房，其内设有会议室、全日餐厅、健身房、AC Lounge等设施设备，不仅可满足宾客日常会议及用餐需求，也是休闲娱乐、看球赛等的优选。 欢迎酒店业人才加入我们！



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成都城投锦华商业管理有限公司金牛区酒店分公司


领域：住宿和餐饮业

规模：50-150人

地址：四川省成都市金牛区北星大道一段4228号2栋