[北京]美团

职位：客服系统产品运营实习生
发布时间：2026-10-31
工作地点：北京
信息来源：美团
职位类型：兼职
职位描述
客服系统产品运营实习生

更新时间：2026-10-30
工作地点：北京市
事业群：Keeta
工作经验：不限

部门介绍

Keeta是全球领先外卖平台美团旗下的独立品牌，肩负着“帮大家吃得更好，生活更好”的使命。依托美团深耕中国市场15年的技术与运营积淀，我们正引领全球餐饮与商品即时配送服务的创新与发展。

自2023年成立以来，Keeta始终扎根社区并创造价值。我们为用户提供可靠的外卖体验，以智慧技术助餐厅提升经营效率，在为骑手拓宽收入来源的同时，也充分提供安全保障措施。基于这份多方共赢、共同成长的理念，我们的业务已从中国香港稳步拓展至中东及巴西，并持续向世界迈进。

岗位职责

1.System Management: Assist in daily maintenance, configuration, and version updates of customer service systems to ensure stable operations.
2.Requirement Management: Assist in collecting and analyzing system requirements from CE-Sites, coordinating with product and R&D teams for feature development and optimization.
3.Data Analysis: Monitor system performance, analyze usage data, and provide recommendations to improve tool efficiency and user experience.

岗位基本要求

1.Strong cross-department coordination and communication skills, capable of multitasking with a strong sense of responsibility.
2.Excellent execution capabilities and logical thinking skills, effectively driving the implementation and operation of product tools.
3.Proficient in English communication and equipped with strong learning abilities. Arabic language skills would be considered an advantage.
4.Prior internship experience in service tool operations or project management is preferred.

岗位亮点

At Keeta, you'll be part of Meituan's ambitious global expansion journey, witnessing the industry's influence extend from China to the world. You'll gain hands-on experience in navigating global markets and broaden your international perspective.

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