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Customer Care Specialist 客户关怀专员(007574)

招聘公司:北京和睦家医院有限公司
职位类型:全职
有效日期:2021年01月18日 - 2021年04月27日
工作地点:北京
招聘部门:北京和睦家医院有限公司,客户服务部
招聘人数:多人
职位描述
岗位职责:
1. Identify customer needs and interpret UFH information to the customer’s level of comprehension
2. Present a professional and courteous image to represent customer-focused UFH standards
3. Use proactive listening skills and probing techniques to better understand the customers’ perspectives, behaviors, and motivations
4. Balance quality and quantity; provide information accurately and professionally in a timely fashion in order to assist the maximum number of customers
5. A CCS must collect accurate customer information and can input into system accurately
6. Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard
7. Remain calm and professional during stressful circumstances
8. Conduct self in a manner that maintains harmonious working relationships
9. Act with integrity and professionalism at all times
任职资格:
1. Willing to take responsibility, integrity
2. Minimum one year customer service in a call center environment, or two years of general customer service
3. Must be able to actively listen, ask probing questions, and communicate in clear and understandable terms without relying on scripted responses.
4. Experience solving complex and escalated customer situations
5. Hospital working experience will be preferred
6. Want to have long-term development in call center industry
7. No limitation to age and sex
8. Ability to handle multiple tasks and able to work under pressure and in a fast pace working environment
9. Excellent oral and written English and Chinese.
10. Good computer skill.
11. Professional telephone etiquette.
12. Good customer service skill.
13. Caring in mature manner nature, organized and service oriented.
14. Has positive good working attitude and be willing to take challenged work
15. Good command of both English and Chinese.
16. Computer skills—basic computer skills including e-mail, MS program, word and excel.
17. College degree, higher education preferred.
公司简要介绍:
和睦家医疗(United Family Healthcare)服务网络自1997年开始运营,到目前为止已经在北京、上海、广州、天津、青岛、无锡、杭州和博鳌等地设立了7家医院及14家诊所,其中北京、上海、天津和广州的和睦家医院及诊所已通过了国际联合医疗委员会 (JCI) 的认证。

和睦家从建院之日起,秉承以患者为中心的理念,融合东西方最佳的医疗模式落地中国。在二十多年的发展历程中,和睦家没有放弃过追求极致,我们一直将质量、安全、服务作为首要达成目标。

和睦家医疗率先在中国建立了以全科医疗为中心的医疗服务体系,提供覆盖全生命周期的医疗服务,包括预防保健、诊断、治疗以及康复。这样一个完备的系统,结合严谨的循证医疗实践,先进的管理经验,以及技术和设备上的不断投入,和睦家为病人带来了卓越的效果,为行业同仁设定了医疗服务的高标准。

和睦家医疗坚持不懈地追求符合甚至超越国际标准的服务和质量, 连续六次高分通过了JCI认证。

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