What You Will Do
1.Quickly?learn?brand?new?technology?and?be?able?to?provide?HR?inquiry,?transactional?support?and?advanced?level?of?IT?technical?support?, Travel & Expense inquiry support and customer service?to?all?Koch?companies.
2.Facilitate?learning?and?change?management?processes?by?guiding?our?consumers?through?these?new?tools?and?technologies.
3.Provide?exceptional?consumer?experience?while?resolving?customer?questions?and?troubleshooting?issues .
4.Responsible?for?incoming?cases?and?calls?using?state-of-art?telephony?technology?and?HR?/?IT/Mytravel&Expense/Case?&?Knowledge?Management?tools,?which?include?chat?functionality.
5.Collaborate?with?other?KGS?business?units?&?third-party?providers?(vendors)?to?research?and?solve?more?complex?or?technical?cases.
6.Adhere?to?Knowledge?Centered?Support?(KCS)?practices?to?create?and?update?knowledge?articles.
7.Comply?100%?with?all?laws?and?regulations .


Who You Are (Basic Qualifications)
1.Experience?using?MS?Office?(Outlook,?Word,?Excel) .
2.Comfortable?communicating?with?all?levels?of?an?organization .
3.Experience?researching,?troubleshooting?and?resolving?consumer?inquiries.
4.Strong?collaboration?skills?and?team?player?with?a?high?sense?of?accountability .
What Will Put You Ahead
1.Experience?working?in?a?Call?Center/Service?Center?is?preferred .
2.Basic?command?of?written?and?spoken?English?preferred.
3.Experience?working?with?an?HCM?platform?(Infor,?SAP,?etc.)?and?Case?Management?System?(ServiceNow,?etc.).
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a Koch company, Koch Global Services (KGS) creates solutions spanning technology, human resources, finance, project management and anything else our businesses need. With locations in India, Mexico, Poland and the United States, our employees have the opportunity to make a global impact.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.