[上海]丹纳赫（上海）企业管理有限公司

职位：Commercial Operation 商务运营专员
发布时间：2026-09-23
工作地点：上海
信息来源：前程无忧(51JOB)
职位类型：全职
职位描述
职能类别:运营专员
Job Description:
职位描述：

1.Manage end-to-end order-to-cash (O2C) processes, including contract execution, order fulfillment, shipment coordination, cash application, and complaint resolution.
负责订单到收款，全流程管理，包括合同签订、订单执行、发货交付、收款核销及客户投诉处理。

2.Issue invoices, complete cash application activities, and drive the reduction of overdue accounts receivable (AR).
负责开具发票、完成收款核销工作，并推动逾期应收账款的持续改善。

3.Manage sales order forecasts and drive forecast accuracy through effective planning and coordination.
负责销售订单预测管理，并通过有效规划和协调提升预测准确率。

4.Manage customer cases, including general inquiries, new orders, documentation requests, and complaint handling.
负责客户各类业务需求管理，包括日常咨询、新订单处理、文件支持及客户投诉处理。

5.Partner closely with commercial teams to drive business initiatives, enhance customer experience, and achieve business targets.
与销售及商务团队紧密合作，推动业务项目落地，提升客户体验，并支持业务目标达成。

6.Drive process simplification and optimization initiatives to improve operational efficiency and service effectiveness.
推动业务流程简化与优化项目，提升运营效率及服务质量。

7.Analyze business and operational data trends and apply Danaher Business System (DBS) methodologies to achieve KPI targets.
分析业务及运营数据趋势，并运用Danaher Business System（DBS）方法论推动KPI达成。

Requirements:
职位需求：

1.Bachelor's degree preferred.
本科学历优先。

2.Ability to interface with both internal team members and external customers as part of a solutions-based sales approach.
具备与内部团队成员及外部客户沟通协作的能力，能够基于解决方案销售模式开展工作。

3.Ability to manage multiple tasks and prioritize effectively.
具备同时处理多项任务并有效安排优先级的能力。

4.Strong problem-solving skills and ability to work independently.
具备较强的问题分析与解决能力，能够独立开展工作。

5.Ability to positively contribute to organizational culture.
能够积极融入并促进组织文化建设。

6.Proficient verbal and written communication skills.
具备良好的口头及书面沟通表达能力。

6.Self-motivated.
具备较强的自驱力。

7.Customer-focused, clear thinker, and team player.
以客户为导向，逻辑清晰，具备良好的团队合作精神。 公司简要介绍：
公司名称:丹纳赫（上海）企业管理有限公司
公司类型:外资（欧美）
公司规模:5000-10000人
公司介绍:Cytiva 思拓凡是全球生命科学领域的领先企业，也是丹纳赫集团旗下的重要运营公司。公司致力于通过深厚的技术专长、广泛的产品组合和全球服务能力，支持科研机构和生物制药企业推进创新疗法，从早期药物发现、工艺开发，到规模化生产和最终交付，为客户提供贯穿研发与商业化全流程的产品、技术与服务。
Cytiva is a global life sciences leader and part of Danaher. Backed by deep technical expertise, proven experience, and a broad portfolio, Cytiva supports researchers and biopharma companies in advancing therapeutics at every stage, from discovery and process development to manufacturing and delivery.

目前，Cytiva 在全球约 41 个国家开展业务，拥有约 15,000 名员工、36 个生产基地和 23 个研发与创新中心，并拥有超过 60 年的生物制药供应行业经验。公司业务覆盖生物工艺、蛋白研究、实验室过滤、诊断与基因组学、细胞治疗、病毒载体、核酸药物、纳米药物，以及自动化、数字化、设备服务和生物制造整体解决方案。Cytiva 与 Pall Life Sciences 的业务已实现整合，进一步扩大了产品组合、专业能力和全球服务规模。公司是丹纳赫集团的一部分，并通过丹纳赫商业体系 DBS 持续推动创新、运营改善和客户价值创造。
Cytiva operates across approximately 41 countries, with around 15,000 associates, 36 manufacturing sites, and 23 R&D and innovation centers, supported by more than 60 years of experience in the biopharma supply industry. Its capabilities span bioprocessing, protein research, laboratory filtration, diagnostics and genomics, cell therapy, viral vectors, nucleic acids and nanomedicine, as well as automation, digital solutions, equipment services, and end-to-end biomanufacturing solutions. Now including the expertise, products, and services of Pall Life Sciences, Cytiva brings greater scale, global reach, and portfolio breadth to help customers advance the next generation of therapeutics